ClaimsView

Structured workflows make sure that each case or claim is managed in accordance with pre-defined processes, reducing the risk of mismanagement and error. Smart communications with built in automation and bulk send capabilities provide structure to interactions between the claimant and the assessment team users, while comprehensive audit logs track each change and interaction at the case level.

ClaimsView sits on a top-level security AWS environment, providing a secure platform for the collection and management of collected data. User access is controlled across multiple levels, making sure that sensitive data and information is only accessed by those with a clear need.

ClaimsView is designed as a complete case management solution that can be deployed reactively in response to a client challenge, or as a managed service to streamline an existing process. At its core, the platform provides a host of features that enables it to function as a one stop shop for compliance.

Users input and manage their claims through ClaimsView and can access individualised assessment outcomes and supporting documents. Coupled with automated data extraction tools, bulk document generation capabilities, and advanced workflow management features, this reduces the administrative burden on operational staff.

ClaimsView is a fully customisable platform that can be applied to a range of different use cases. A simple 4-step workflow, customisable data fields and tailor-made reports are backed by an extensive and adaptable feature set, providing the flexibility to support a wide range of activities, including remediations, class action administration and vetting applications.

A smart database contains all information relating to users and their cases at hand, providing transparency and visibility across all aspects of a program. Data from ClaimsView can feed visualisations or analytics in any platform to facilitate trend analysis and anomaly detection.

ClaimsView captures audit actions in a single, simple platform. Each action can have alerts and reminders configured against it and can be assigned to specific owners and responsible parties. External users can provide input as required without accessing sensitive data or case notes.

Risks are captured and managed using a clearly defined 4-step process. Actions to support risk mitigation or resolution can be assigned to each risk and a flexible rating system can be defined to track the potential impact throughout the lifecycle of each risk item. Comprehensive reports can provide insight into recurring risks or systemic issues, allowing you to stay one step ahead.

A structured workflow makes sure that each claim is addressed in a comprehensive and uniform manner, while SLAs can be set to make sure that any legal or regulatory timelines are adhered to, while a full audit trail provides transparency. Claimants are kept updated at every stage of the process via status updates and communications directly within the platform.

Streamline general case management activities using a simple, structured end-to-end workflow. Each case is thoroughly reviewed, assign actions to cases on an individual or bulk basis and communicate with any third parties relevant to the matter within the platform. Comprehensive reporting and analytics functions allow you stay on top of SLAs and timelines required by your case management process.

ClaimsView provides a single point of entry for group members to register their participation. Group members are kept updated on progress and their claim at each step of the process, while features such as structured workflow, claim based SLAs, comprehensive reporting and a full audit history can help you comply with court mandated obligations for resolution, payment and communication with group members.

Small or large, ClaimsView helps you manage your grant application and distribution in a consistent and comprehensive manner. Each grant application is put through a comprehensive triage and review process to ensure that it meets the criteria outlined by your program. Advanced reporting functionality can help you monitor and maintain control over your grant program.

Keep track of potential compliance issues and conflicts by providing your employees with a simple way to report all gifts, entertainment and hospitality activities as they arise. Advanced reporting and analytics help identify potential systemic issues before they have the potential to cause legal issues or reputational damage.

ClaimsView can function standalone or as part of a broader governance, risk and compliance program. Provide a single point of entry for employees to log potential conflicts, have each conflict reviewed and flag any potential issues as they arise. Comprehensive reporting provides a full view into the nature of conflicts within your organisation, allowing you to resolve any potential issues as they arise.

Structured workflows can be tailored to meet the needs of your due diligence process and help you keep track of the people you are doing business with. Stakeholders have the ability to log and keep their details up to date using a simple, accessible interface, allowing for comprehensive periodic reviews that help you stay on top of your key business relationships.

Features such as structured end-to-end workflows, process automation and bulk update functionality allow your teams to efficiently manage large scale claims programs across your organisation. Advanced reporting and analytics provide a full view into each program, helping you to make sure that all claims are managed and resolved accurately and efficiently.

ClaimsView can be deployed to help you manage internal and external complaints and gather feedback from your customers. A structured workflow can be tailored to your dispute resolution processes, while comprehensive reporting and advanced analytics can help you identify and address systemic issues before they have the potential to cause issues within your workforce or damage your customer relationships.

ClaimsView has been designed with flexibility in mind. Developed around a simple 4-step workflow, the platform provides a rich feature set that can be tailored to enable, support, and/or automate a range of processes, regardless of industry or application. Contact us today to find out more about how ClaimsView, and discover how it can be used to support your business!