Building an open capability platform
Assist airline in establishing an interconnected industry ecosystem
Ecosystems & Alliances│ Success stories
Deloitte China has partnered with Alibaba Cloud to successfully develop a comprehensive capability open platform for large state-owned airline. This platform integrates hub, platform, and shared functionalities, offering standardized development interfaces externally while internally connecting capability within the enterprise. It aims to create a core competitive advantage for client based on products and services, supported by technological capabilities, embedded with data security, and driven by a complete ecosystem.
About Client
The client is a major state-owned airline with two hubs, 20 subsidiaries, and over 70 offices worldwide. It prioritizes digitalization and convenience to deliver a first-class passenger experience. By accelerating the digital transformation process, it is embarking on a new journey towards high-quality development, and aiming to become a globally competitive, world-class airline.
Requirements
With the intensification of market competition and the gradual diversification of consumer demands, client seeks to move beyond the traditional ticket sales model. By developing an open platform, it aims to integrate resources across the aviation industry, attract partners, build an industry ecosystem, offer diverse services, enhance user experience, and boost brand competitiveness.
Solutions
Deloitte China and Alibaba Cloud are collaborating to research IT capability trends in aviation and develop an open platform for cross-industry client, focusing on high-quality airline development. We implemented the solutions for client from three aspects:
IT Solution
- Developed a standard API interface and open it to partners, providing detailed documentation, technical training, etc., to lower the technical barrier and help partners quickly access the platform
- Open cloud resources, containers, microservice middleware, etc., providing one-stop resource management, application deployment capability
Product Solution
- In terms of passenger transportation, collaborate with upstream and downstream value chain partners, including hotels, vehicle services, and tourism industries, enhance air ticket services with diverse product offerings
- In terms of freight transportation, shared logistics data with agents and transfer stations, covering cargo transport, loading, unloading, and warehousing
- In terms of maintenance, aircraft maintenance and performance monitoring are managed through an open platform with capabilities
Middle platform capability control
- Standardize the data structure, integrate the capabilities of the middle platform, establish a comprehensive access control and supervision system, and achieve centralized management of services, including data security, operation logs, access, and traffic control
The unique value of establishing an open capability platform
- Product and User
- Ecosystems and Systems
- Technology and Collaboration
- Data and Security
Deloitte | Alibaba Cloud
As a global strategic partner of Alibaba Cloud, Deloitte leverages market leading innovation capabilities, professional insights, and industry experience with Alibaba Cloud's cutting-edge technology to establish a global alliance network, committed to providing high-quality and comprehensive solutions for Chinese enterprises going global and multinational enterprises operating in China, creating valuable growth for clients and winning market reputation.
Please contact Deloitte:
Scott Sun
Deloitte China Alibaba Cloud Alliance Leader
scottsun@deloittecn.com.cn
Zhang Zhi Gang
Deloitte China Consulting Business Director
zhigzhang@deloittecn.com.cn
If you have any questions, please contact: cnalliance@deloitte.com.cn
