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Central Europe GBS Maturity Assessment

See the results of CE exclusive study

June 2023

In today’s constantly evolving business environment, Global Business Services (GBS) have become a critical component of many organisations’ growth strategies. The current volatile and uncertain business landscape has further underlined the importance of GBS entities as a strategic tool for companies to improve operational efficiency, enhance quality, drive innovation and ultimately create sustainable competitive advantage.

Central Europe has emerged as a key destination for companies to establish and operate business services centers within the EU due to its favourable business environment, skilled workforce and cost-effective operations.

The business services landscape is dynamically growing with increased focused on digital transformation, innovation and talent development.

Pressure to expand and innovate is driving the dialogue where business services leaders seek to gain guidance on… How to compare performance? What’s next in GBS? How to get there? …We have the answers.


About GBS Maturity Assessment report

Deloitte has conducted its first comprehensive study on the maturity of the Global Business Services sector in the Central European (CE) region. The aim of the report is to provide business services leaders with an in-depth analysis of the current state of GBS adoption and maturity across the CE region.

The assessment also serves as a benchmarking tool, enabling companies to evaluate their performance against industry standards and identify potential areas of improvement. By leveraging these insights, business centers can enhance their operations and drive sustainable and enterprise-wide growth in the current dynamic environment.

Don’t miss your chance to compare your maturity to Central European benchark – download your copy of a report!

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