To most effectively dig through this mountain of data to uncover the insights the client knew were buried within, Deloitte leveraged Warranty Analytics, a proprietary, AI-driven solution that performs millions of analyses and monitors warranty and pricing claims on an ongoing basis to detect quality issues or potential waste due to anomalies, policy violations, or other irregularities.
As the technology identifies opportunities, it turns those insights into alerts and action plans, enabling humans to investigate and research high-risk dealers. From a user viewpoint, the technology is streamlined; it automatically ingests new data, leverages AI and specialized analytic models, and displays insights and visuals that support workflow and management tracking. And not only is the technology itself automated, but so too was its deployment, as Deloitte successfully implemented the solution within the organization’s environment through a fully automated production process.
Since implementation, the solution has delivered a real impact on the client’s business, helping to improve issue detection, process efficiency, and coverage, and identifying potential recovery opportunities.
AI DOES THE HEAVY LIFTING.HUMANS DOTHE HEAVY THINKING.