How can organizations see beyond what's new to what's next? A disciplined innovation program—aligned with business strategy and a long-term technology landscape—can help leaders chart a path to the next horizon.
“THE best way to predict the future is to create it.” Peter Drucker’s well-worn adage contains at least two distinct ideas. The first: that initiative and determination trump passivity and idle speculation. The second? The notion that prediction is itself a fool’s errand because the future is essentially opaque and unknowable.
But as we discussed in Tech Trends 2019, if you can be deliberate about sensing and evaluating emerging technologies, you can make the unknown knowable. The principled consideration of tomorrow can be a profoundly useful tool in guiding today’s business and technology decisions. Using a traditional one-to-two-year budgetary lens, a company might be inclined to incrementally adjust last year’s budget by factoring in next year’s forecast. A longer view challenges us to rethink this approach and make entirely new bets. Disciplined futurism can help us avoid overindexing on the past.
There’s an inherent tension in planning for the horizon beyond. While the full potential of the technologies explored in this chapter may not become clear for several more years, there are relevant capabilities and applications emerging now that can provide a foundation for what’s coming next. If you wait several years before thinking seriously about them, you may have to wait three to five years beyond that for your first nonaccidental gain. Because these forces are developing at an atypical, nonlinear pace, the longer you wait to begin exploring them, the further your organization may fall behind.
Prediction is useful, but it is only one of the modes of thinking we employ when factoring for the future. A more appropriate umbrella term is prospecting. Futurists acknowledge that there are many prospective futures, and that organizations would be wise to actively maintain a “matrix of maybes”—an inventory of not-ready-for-prime-time technology prospects that may (or may never) drive widespread business impact.
This process of sensing, scouting, and scanning can help expand apertures for what is looming beyond the horizon, and for when and by whom. This last point is important. Companies can challenge “not invented here” organizational bias by embracing ecosystems of new players that can help make strategies real. It will no longer matter if the necessary talent and technology is built, borrowed, or bought. Armed with numerous à la carte prospects as an input, leaders can use research-based methods to determine which prospects are viable.
Signals that can alert you to what’s happening in R&D come from several sources. Tracking activity over time can help triangulate investment, solution maturity, and patterns of advancement. A deeper understanding of each can give you the confidence you’ll need to tackle the hardest piece of the equation: timing any investment. Sources of intel include:
The first collection of signals track money and invention. The signals below are equally important, representing traction and growing impact across enterprises as they mature and are deployed in the world.
To make sense of the vast number of technology prospects, there’s a clear need for a unified view organized by both the macro technology forces and by their anticipated time horizon. The construct in figure 1 is neither exhaustive nor precise. But it does convey our confidence that in a world of uncertain futures, it is possible to bring order to and focus attention on a meaningful collection of known technologies that can help you shape your ambitions, focus your investments, and chart a path to tomorrow.
Sensing, scouting, and scanning across horizons are techniques meant to help make the future more navigable. At the very least, they can define the playing field of potentialities. Unfortunately, the reality of the volume of concurrent advances and the accelerating pace of change can have the opposite effect: They can seem overwhelming while stoking cynicism, undermining the confidence of companies pursuing emerging tech. With so much going on, how can you possibly decide what matters, much less what to do about it?
Luckily, many of the individual technologies noted earlier are themselves building blocks of larger categories of change that have the benefit of being less volatile, more easily understood, and having clearer applications to one’s business or mission. The macro forces construct—enablers, disruptors, foundation, and horizon next—introduced in the macro technology forces chapter is an attempt to distill decades of technological change into a set of manageable clusters. Besides being more digestible, they remain relevant for longer periods of time, allowing momentum to build externally—consolidation of ecosystems, maturation of product and solution offerings, increased and increasingly insightful coverage by analysts and the media—and internally, with concrete examples of positive impact leading to growing investment appetite and positive word of mouth across the organization.
This is no ontological shell game. For most business and IT executives, the piece-parts that can lead to significant technology breakthroughs aren’t just ungainly—they’re incomprehensible. Much like traditional R&D and scientific labs, the combinations of underlying technology lend themselves to applications and products for the broader market. Looking forward is necessary, and some of the individual advances will no doubt lead to bold new thinking. That said, these broader categories will likely represent the biggest bang for the emerging technology buck.
The macro technology forces have evolved over Deloitte’s 11 years of technology trends research. With our eyes on the next horizon, we’ll do a quick deconstruction of ambient experience, exponential intelligence, and quantum to look at today’s building blocks as we wait for technology advances required to realize the full vision.
But first, let’s apply this thinking to a more established, familiar concept such as cloud. In our first Tech Trends report in 2010, much of the dialogue with our clients focused on cloud’s definition, its potential impact, and its projected expanded role in enterprises. Seasoned CIOs were dismissive of the concept, arguing that it seemed like some old mainframe concepts being repackaged. The response 11 years ago is the same as today’s response: Those naysayers were not technically wrong, but neither was their thinking complete. Cloud is absolutely an evolution of essential mainframe concepts, from logical partitioning to distributed storage to virtualization. It also represents advances in standardized data transmission, network protocols, grid computing, multitenant resource pooling, identity and access management, dynamic provisioning, measured services (the ability to meter, bill for, monitor, and control underlying resources), and more, at scales historically unimaginable, at price points that would have been unthinkable, and with an unprecedented road map of expanding capabilities up, down, and across the technology stack. Choose your metaphor: “Cloud” is the meal made from these individual ingredients, the symphony for these instruments, the molecule for the atoms.
The most important fact is this: The focus has moved from conversations about what’s under the hood toward investments in the composite driving real business impact. The same is happening for the other macro forces at the horizon now and next and will, eventually, happen for those at the horizon beyond.
Each of the macro forces and the broader inventory of emerging technologies will mean different things to different industries and geographies. But one thing is universal: None of these individual technologies comprises a strategy. Balancing the maturing of each individual technology with the need to project potential business use cases as they come together is where the action is. It is also nearly impossible to do without an intentional, structured approach to sensing and incubation.
Ambient experience, exponential intelligence, and quantum are the nascent macro forces we currently see on the distant horizon. Like cloud technologies before them, they will evolve over time and perhaps cross-pollinate with other forces to create something wholly new. For each, here’s a quick exploration of where they’re heading, and a snapshot of some of the technology breadcrumbs helping build toward that potential.
Ambient experience. Represents a world where the physical and the digital are intertwined with such elegance and simplicity that we shift to natural, intuitive, and increasingly subconscious (maybe even unconscious!) ways of engaging with complex technologies.
Exponential intelligence. General-purpose superintelligence able to build algorithms, confident predictions, and automated responses across complex, dynamic, and constantly evolving domains.
Quantum. Evolution of computing to harness the power of quantum dynamics to dramatically unlock new workloads and insights.
Enterprise business and technology leaders are not that different from venture capitalists. In an era in which innovation is a business imperative, we share many of the same challenges. We’re all trying to predict which technology trends have the potential to drive the most value.
There’s no secret formula for finding the next big breakthrough. Andreessen Horowitz partners sit through thousands of entrepreneur pitches every year and serve as board members for hundreds of startups. Those conversations are a window into the future—not necessarily because they allow us to identify the next new tech trend but because they give us insight into how current industry trends are evolving to influence enterprises in the future. Here are three current trends we expect to leave their mark on enterprises in the coming three to five years.
Ascendancy of data. In the past, a software system’s code dictated its performance, accuracy, security, and compliance. Increasingly, these characteristics are dictated by the data being fed into systems: The code (via machine learning) obediently learns from the data and spits out business insights and predictions. Technologists know how to handle code, but dealing with data is intrinsically more challenging. Data is heavy-tailed and complex, and like a fractal, it’s self-similar—closer to computational physics than to engineering. The toolsets for working with data are completely different than those for working with code. As a result, we expect the entire enterprise technology stack to be refreshed to accommodate data’s primacy over code.
The ascendancy of data also presents a volume challenge. The availability of inexpensive data warehouses allowed enterprises to amass vast amounts of data. But the economies of scale that are often seen with software and hardware products are missing—in fact, the unit economics of increasing data are almost always worse. Many entrepreneurs and business leaders seem to expect that turning an algorithm loose on a large volume of data will magically conjure valuable patterns and insights. But more data also means more noise, more redundancy, and more effort to keep it fresh. Identifying the value of their data can help enterprises develop a sustainable plan for using it to gain competitive advantage and build a defensible long-term business.
Cost and margin structure of cognitive technologies. Businesses are using machine vision, machine learning, and natural language processing to tackle problems at scale that we could never dream of before. Consider, for example, large operational centers that deal with huge amounts of data or industrial applications such as picking and packing agricultural products.
Software-driven business process automation historically helped companies achieve higher profit margins, but we don’t fully understand the margin structure for some cognitive technologies, particularly those that use a lot of data storage and computational power—for example, image processing, text recognition, and natural language processing. It costs roughly the same to use human workers to make complex judgments using unstructured and paper-based information as it does to use cognitive technologies to do the same. We can begin to see a cost differential when we use cognitive technologies to deal with more structured and electronic information.
The progress we’ve made has led some business and technology leaders to adopt an “end of theory” philosophy. In this line of thinking, even when a company doesn’t know a business problem exists, applying artificial intelligence, machine learning, and/or automation will reveal both the problem and its solution. But until it’s clear that leaning heavily on these technologies can actually lower costs, a good way to deliver value is to first understand the costs and margins of cognitive applications and, then, determine the appropriate combination of human workers and cognitive technologies that produces the best cost/performance ratio.
Bottom-up technology adoption. The decentralization of technology buying from procurement specialists to the business end user will continue to have huge implications for product design and adoption. For many years, CIOs and other technology leaders have been managing the security, support, and budget implications of this issue—variously termed consumerization of IT, “consumerprise,” B2C2B, or shadow IT—aiming to strike a comfortable balance between controlling technology and employee productivity and morale. Consider the user-driven enterprise adoption of consumer-branded smart watches, hardware security keys, SaaS productivity and collaboration solutions, and even open-source core infrastructure.
Today’s most promising startups are betting their businesses that bottom-up enterprise technology adoption will soon encompass nearly every enterprise technology product and solution. When everybody’s a technology buyer, products will continue to become easier to use and the cost per product or license will decrease. The shift to bottom-up technology adoption mandates a massive shift in the way organizations adopt and purchase technology. Businesses will need—soon—a comprehensive plan for addressing this purchasing shift.
The startups and entrepreneurs we talk to are our eyes and ears in the market. Their product and solution pitches help us understand consumer and business problems and how today’s technology and business trends are evolving to address them. By understanding how bottom-up technology adoption, the ascendancy of data, and the cost and margin structure of cognitive technologies are influencing their business models now and will continue to do so in the future, enterprises can take a step toward future-proofing their businesses to support agility and innovation.
By stepping back from the possible, through the probable, we can get to the sober work of backcasting: planning today’s technology decisions and investments in concert with tomorrow’s likely ends. Enterprising leaders see these emerging technology prospects not as threatening disruptions or distracting shiny objects but, rather, as the building blocks of their organization’s future.
There’s growing interest among enterprises in looking beyond what’s new to what’s next, and little wonder—an understanding of what’s coming can inform early budget planning and enable the relationships that make it possible to reap the associated rewards when the time comes.
But at present, many enterprises lack the structures, capabilities, and processes required to harness these macro forces and innovate effectively in the face of exponential change. It might be tempting to fund a stable of smart scientists and engineers and let them pursue ideas and technical proofs of concept in a vacuum. While this approach can bring technologies to life, this group often struggles to create solutions that truly add lasting value to the company.
Leading organizations have a disciplined, measured innovation program that aligns innovation with business strategy and a long-term technology landscape. They take a programmatic approach to sensing, scanning, vetting, experimenting, and incubating these future macro technology forces—until the technology, the market, and the business applications are ready on an enterprisewide scale.
With sensing, organizations can stay on top of new developments in technology, and identify and understand how they are driving advancement. Establishing a culture of curiosity and learning in your organization helps but likely won’t be enough, considering the pace of change and the complexity of emerging fields. To survey the landscape and unearth the technologies and companies that may be defining the future, leaders should consider several concurrent approaches.
At some point, your research reaches a threshold at which you can begin exploring the “state of the possible.” In early stages, forgo exhaustive business cases and instead focus on framing scenarios around impact, feasibility, and risk.
When the experiment’s value proposition meets the expectations set forth in your business case, then you can consider more substantial investment by moving into incubation, where you foster the growth of technology-driven products, solutions, services, and even new business models.
Some think of technology innovation as nothing more than eureka! moments. While there is an element of that, harnessing advanced technology to create new opportunities is more about programmatic, disciplined effort, carried out over time, than it is about inspiration. Organizations should consider how to establish a program that can effectively identify, evaluate, and incubate these future macro technology forces to transform their enterprises, agencies, and organizations—before they themselves are disrupted. In a world of seemingly infinite unknowns, it is possible to focus attention on a meaningful collection of known technologies that, taken together, can help you chart a path to the next horizon.
Today, business and technology are inextricably linked. And keeping pace with the emerging technology landscape can be difficult for even the most tech-savvy leaders. Deloitte can help. Our technology professionals have deep experience applying technologies to help you achieve your business goals.