The healthcare industry's rapid evolution demands adaptable solutions for managing its complexities. Christiana Care Health System, a Delaware-based healthcare provider with over 13,871 employees, sought to overcome operational constraints posed by its outdated on-premise system. By implementing Workday Human Capital Management (HCM) and Workday Payroll, the organization aimed to enhance HR services. This case study explores Christiana Care's shift towards cloud-based solutions, focusing on the implementation of Workday Financial Management.
Breaking Free from On-Premise Constraints
As a pioneering healthcare provider, Christiana Care recognized the urgency of agility in a dynamic industry. Its legacy on-premise system limited its adaptability and efficiency. To address this, the organization sought to modernize its financial operations by embracing cloud technology.
Embracing the Cloud with Deloitte's Expertise
Leveraging the success of its prior collaboration, Christiana Care engaged Deloitte for the implementation of Workday Financial Management. This solution extended beyond software installation; it demanded a comprehensive overhaul of financial processes to harness the system's capabilities effectively.
Process Revamp: The organization assessed and redesigned financial processes to align with its evolving needs.
Streamlined Chart of Accounts: By reducing entries from 3,000 to under 200, Christiana Care optimized its chart of accounts using Workday's innovative features.
Integrated Financial Data Model: A new model was designed, integrating financial data with existing HCM data.
Performance Scorecards: Utilizing Workday, executive scorecards were established for real-time performance tracking against budgets and targets, accessible on both mobile and desktop platforms.
Change Management: Successful adoption necessitated effective change management, requiring transparent communication, adaptability, and a proactive learning approach.
Unveiling the Power of Analytics
Christiana Care's journey into cloud technology does not end with Workday Financial Management. Plans include implementing Workday Prism Analytics, unlocking insights into the cost of care, patient demographics, and payer classifications.
The Christiana Care Health System case exemplifies the feasibility and advantages of cloud-based finance solutions. Through this transition, the organization achieved operational efficiency, cross-functional collaboration, and the potential for continuous improvements. Beyond initial goals, the project laid the groundwork for future advancements, showcasing the transformative potential of cloud-based platforms in the healthcare sector.
Achieving Efficiency and Collaboration
The adoption of Workday Financial Management yielded significant outcomes:
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