ISG Provider Lens™: Finance and Accounting Outsourcing (FAO) Services 2024

Deloitte has been positioned as a Leader in the ISG Provider Lens™: Finance and Accounting Outsourcing (FAO) Services 2024 for the second consecutive year. This ISG Provider Lens™ quadrant study includes the following four quadrants: Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R) and Financial Planning and Analysis (FP&A), providing ISG advisors and enterprise clients information to evaluate their existing vendor relationships and potential engagements.

ISG highlighted how “Deloitte’s unified digital suite, OperateEdge™, is its key strength, integrating multiple advanced tools to ensure standardization, automation and AI across finance operations. This suite enhances efficiency, accuracy and innovation, allowing Deloitte to provide clients with robust, scalable solutions that drive continuous improvement and strategic value. Deloitte’s technology and data platforms offer flexibility and agility, enabling clients to achieve end-to-end autonomous finance.”

“Through Finance Operate services Deloitte helps clients rethink traditional approaches to Finance and Accounting BPO, harnessing new disruptive technologies and embedding continuous advantage into their operations.” says Doug Gish, Deloitte Global Operate Leader. “This recognition demonstrates Deloitte’s commitment to delivering differentiated client outcomes in this space.” 

According to the ISG report “Deloitte’s Multidisciplinary Model (MDM) leverages a range of professional services, integrating deep finance domain expertise and industry knowledge with advanced technologies and transformation capabilities.”

“We are doubling down on an integrated multidisciplinary model and delivery center network globally, and believe that Deloitte offers truly unique, end-to-end solutions to solving some of our clients’ toughest tax and finance challenges,” says Sergi Lemus, Global Finance Operate co-leader, Deloitte Spain. 

Deloitte remains committed to transforming its proprietary technology to incorporate emerging technology and co-innovate with leading digital financial and accounting solution providers. “We continue to invest in innovation like GenAI and process mining to augment our capabilities and deliver enhanced finance and accounting solutions for Deloitte clients. ISG’s recognition underlines our strategy,” says Caroline Leies, Global Finance Operate co-leader, Deloitte Consulting LLP.”

More quotes from the analyst:

• “Deloitte combines FP&A expertise and proprietary technology with an extensive partner ecosystem, driving innovation, growth and autonomous finance solutions.”
• "Deloitte’s industry-specific solutions and OperateEdge™ suite offer innovative, automated finance operations for strategic growth and efficiency.”
• “Deloitte excels in the O2C domain with tailored finance solutions and the AI-powered AIOPS.D platform, driving efficiency, accuracy and strategic insights.”
• “Deloitte stands out for its global scale, seamless service and deep-rooted transformation expertise, ensuring value-driven, innovative outsourcing solutions.”

What you’ll gain from the report:

- Understanding of the vendors and their market success and delivery capabilities in Finance and Accounting Outsourcing (FAO) services

- The strengths of Deloitte as a Finance and Accounting Outsourcing (FAO) service provider

- Insights from ISG to analyze the Finance and Accounting Outsourcing (FAO) services provider landscape and its impact in the current market 

Disclaimer: ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information visit www.isg-one.com.