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The world remade by COVID-19

Recover: Planning scenarios for resilient leaders

In the wake of COVID-19, Deloitte and Salesforce hosted a dialogue among some of the world's best-known scenario thinkers to consider the societal and business impact of the pandemic. What might life be like after the crisis passes and what will it take to thrive in a world remade? Let’s explore four possible scenarios.

Scenarios for resilient leaders

The World Remade by COVID-19 offers a view of how businesses and society may develop over the next three to five years as the world navigates the potential long-term implications of the global pandemic.

Our view is based on scenarios—stories about the future designed to spark insight and spot opportunity—created by some of the world’s best-known scenario thinkers. The collaborative dialogue hosted by Deloitte and Salesforce continues the companies’ tradition of providing foresight and insight that inform resilient leaders:

  • Explore how trends we see during the pandemic could shape what the world may look like in the long-term
  • Have productive conversations around the lasting implications and impacts of the crisis
  • Identify decisions and actions that will improve resilience to the quickly changing landscape
  • Move beyond “recovering” from the crisis and towards “thriving” in the long run

We are in uncharted waters, yet leaders must take decisive action to ensure their organisations are resilient. We’ve outlined four COVID-19 scenarios for society and business that illustrate different ways we could emerge from the crisis—and what’s required to thrive in a world remade.

A world remade

Healthcare workers and researchers are on the front lines fighting COVID-19, hoping to slow the spread of the disease and care for the ill. Normal life has stopped for well over a billion people around the world.

While models and predictions abound, no one can say with certainty what the course of the virus will be, much less the impact the pandemic will have on people and societies. Eventually, though, the crisis will end and life will return to “normal.” But what if it’s not like before? What will have changed as a result of what’s happening now?

The following COVID-19 scenarios for society and business explore the potential impact of the emerging global pandemic. Scenarios are stories about what the future may be like, created through a structured process to stretch thinking, challenge conventional wisdom and drive better decisions today. They are not predictions about what will happen. They are hypotheses about what could happen, designed to open our eyes to new opportunities or hidden risks.

We have chosen a three-to-five-year time frame, as it offers a window wide enough for significant change to take place but narrow enough for executives to take practical action now to build their organisational resilience.

Making sense of the future | Five fundamental uncertainties that we explored that are likely to have significant impact post-COVID-19

  • The overall severity of the pandemic and pattern of disease progression
  • The level of collaboration within and between countries
  • The healthcare system response to the crisis
  • The economic consequences of the crisis
  • The level of social cohesion in response to the crisis

The world remade by COVID-19

As COVID-19 spread around the world, Deloitte and Salesforce gathered a group of renowned scenario planners to consider how the pandemic might change business and society.

Scenarios

Four distinct scenarios emerge based on current trends and critical uncertainties. They are summarised below and more details can be found in the attached PDF:

The passing storm

The COVID-19 pandemic shakes society, but, after a slow start, is met with an increasingly effective health system and political response. The virus is eradicated earlier than expected due to co-ordinated measures by global players to spread awareness and share best practices. Their competence in the crisis renews trust in public institutions.

Despite being relatively short-lived, the pandemic causes long-term economic impacts. Fiscal and monetary stimulus help blunt the shocks but cannot reverse the losses that small businesses and lower- and middle-income individuals have begun to experience. Tensions sharpen between socioeconomic classes.

What we would need to believe
  • Governments effectively communicate the severity of the pandemic and collaborate to share best practices. Society complies with quarantine measures to effectively mitigate the coronavirus spread.
  • No indications of a second wave of the virus are identified. Mechanisms to combat the virus (such as immunisation) are mobilised and lead to effective prevention and treatments in the long run.
  • Economic activity rebounds in late 2020. Recovery is initially slow but speeds up in the second half of 2021 as consumers become more confident.

Please refer to the full scenario in the attached PDF for additional details about this scenario.

Good company

The COVID-19 pandemic persists past initial projections, placing a growing burden on governments around the world that struggle to handle the crisis alone. A surge of public-private sector partnerships emerges as companies step up as part of the global solution. New “pop-up ecosystems” arise as companies across industries partner to respond to critical needs and drive much-needed innovation. Social media companies, platform companies and tech giants gain new prestige.

Ultimately, companies shift further toward “stakeholder capitalism,” with a more empathetic stance to how they can best serve their customers, shareholders and employees to rebuild after the crisis.

What we would need to believe
  • Businesses take initiative to combat the virus’s spread by supplying healthcare expertise and enhanced software and tools.
  • A shift towards greater corporate responsibility is seen with new long-term outlooks leading to greater emphasis on investing in workers and communities.
  • Economic recovery begins late 2021. Recovery slow in early 2022 and speeds up by the second half of 2022.

Please refer to the full scenario in the attached PDF for additional details about this scenario.

Sunrise in the east

The COVID-19 pandemic is severe and unfolds inconsistently across the world. China and other East Asian countries manage the disease more effectively, whereas Western nations struggle with deep and lasting impacts—human, social and economic—driven by slower and inconsistent responses.

The global centre of power shifts decisively east as China and other East Asian nations take the reins as primary powers on the world stage and lead global co-ordination of the health system and other multilateral institutions. The ability of China, Taiwan and South Korea to contain the outbreak through strong centralised government response becomes the “gold standard.”

What we would need to believe
  • East Asian countries emerge from the recovery period with less economic impact.
  • China significantly ramps up foreign direct investment efforts, bolstering its global reputation.
  • People accept greater surveillance mechanisms as part of the public good.
  • Economic recovery begins late 2021, with notably quicker and more robust recovery in the East.

Please refer to the full scenario in the attached PDF for additional details about this scenario.

Lone wolves

The COVID-19 pandemic becomes a prolonged crisis as waves of disease rock the globe for longer than anyone was prepared for. Mounting deaths, social unrest and economic freefall become prominent. The invisible enemy is everywhere and paranoia grows.

Nations put strict controls on foreigners and force supply chains home in the name of local security. Countries grow isolationist in the name of domestic safety. Government surveillance is commonplace, with tech monitors on people and their movements.

What we would need to believe
  • The SARS-Cov-2 virus strain which causes COVID-19 disease continues to mutate and evolve, evading eradication.
  • Citizens cede freedoms to governments in the name of virus containment.
  • Countries deemphasise working together and enforce isolationist policies.
  • Governments turn to extreme surveillance and monitoring tools.
  • Global economic recovery by mid-2022, with diverging rates of recovery across countries.

Please refer to the full scenario in the attached PDF for additional details about this scenario.

For further reflection

As you reflect on these COVID-19 scenarios for society and business, consider the following:

  • Which scenario best describes the world your organisation appears to be preparing for?
  • Is there a scenario that your organisation is currently ignoring—but shouldn’t be?
  • What would you need to do differently in order to win in each of these scenarios? 
  • What capabilities, partnerships, segments and workforce strategies do you need to learn more about?

Remember, these scenarios suggest a range of possible outcomes as the COVID-19 crisis evolves. It is too soon to tell which of these or other scenarios will emerge, but resilient leaders are preparing now for what the future may hold.

Project Collaborators

  • Hernán Asorey
    Chief Data Officer, Salesforce
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Ryan Aytay
    VP Strategic Partnerships, Salesforce
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Mick Costigan
    Senior Director, Customer Transformation Lead, Salesforce
    (on secondment to WEF Centre for the Fourth Industrial Revolution) 
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Mark Hawkins
    Chief Financial Officer, Salesforce
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Mathias Herzog
    SVP, Corporate Planning and Operations Excellence, Salesforce
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Simon Mulcahy
    Chief Innovation Officer, Salesforce
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Pablo Quintanilla
    Senior Director, Public Policy, Salesforce
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Peter Schwartz
    SVP Strategic Planning, Salesforce
  • Stewart Brand
    Cofounder and President,  Long Now Foundation
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Katherine Fulton
    Founder, The Monitor  Institute
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Nils Gilman
    VP of Programmes, Berggruen Institute
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Danny Hillis
    Cofounder, Applied Invention
  • <span style="font-size: 10.5pt; line-height: 107.0%; font-family: "Source Sans Pro" , sans-serif;">Kevin Kelly
    Senior Maverick, Wired Magazine
  • Steven Goldbach
    Principal, Chief Strategy Officer
    Deloitte Consulting LLP
  • <span style="font-size: 10.5pt;line-height: 107.0%;font-family: "Source Sans Pro" , sans-serif;">John Henry
    Managing Director, Global Client Lead TMT
    Deloitte Services LLP
  • <span style="font-size: 10.5pt;line-height: 107.0%;font-family: "Source Sans Pro" , sans-serif;">Eamonn Kelly
    Managing Director, Chief Futurist
    Deloitte LLP
  • <span style="font-size: 10.5pt;line-height: 107.0%;font-family: "Source Sans Pro" , sans-serif;">Maximilian Schroeck
    Principal, Global Technology Sector Consulting Leader
    Deloitte Consulting, LLP
  • <span style="font-size: 10.5pt;line-height: 107.0%;font-family: "Source Sans Pro" , sans-serif;">Jennifer Steinmann
    Principal, Global Chief Commercialisation Officer
    Deloitte Consulting LLP

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