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Emergency management

Does your organisation have the necessary capabilities in place to ensure the safety and wellbeing of your personnel, clients and other stakeholders when an emergency strikes? Are you prepared for the unexpected? Are you aware of your main risks? Do you have an (internal) emergency plan? If so, is it up-to-date and known within the organisation? Do you periodically test your plans and procedures?

Why Emergency Management?

Every day, our society is confronted with a variety of risks which could result in an emergency. An emergency is defined as an occurrence (potentially) causing damaging consequences for society such as public safety or the wellbeing of people.

In order to guarantee this safety and wellbeing, the government, in cooperation with the emergency services, designs emergency plans. In addition to these plans, certain organisations exposed to a higher degree of risk are legally required to develop their own emergency plans. Nevertheless, safety and security of stakeholders is and should be a key concern for every type of organisation.

In emergency management three types of emergency plans are being identified:

Multidisciplinary emergency plans

These plans are developed by the local government (Commune, Province or Federal level). In Belgium we distinguish two types of multidisciplinary emergency plans:

  • Plans with general guidelines: Algemeen Nood-en Interventieplan (ANIP) / Plan General d’Urgence et Intervention (PGUI)
  • Plans covering a specific risk underpinning the general plans: Bijzonder Nood- en Interventieplan (BNIP)/ Plan Particulier d’Urgence et d’Intervention (PPUI)
Monodisciplinary emergency plans

Monodisciplinary emergency plans are developed by the ‘disciplines’ and reviewed by the local government. In Belgium we distinguish five disciplines in emergency management:

  • Discipline 1 (D1): Fire department & civil protection
  • Discipline 2 (D2): Medical, sanitary and psychological services
  • Discipline 3 (D3): Police services
  • Discipline 4 (D4): Logistical support (e.g. civil protection and the military)
  • Discipline 5 (D5): Information & communication
Internal emergency plans

These kind of plans are being developed at a minimum by organisations exposed to a higher degree of risk as per regulatory requirement but recommended in general for every type of organisation.

How can we help

Deloitte can help your organisation to prepare for, respond to and recover from an emergency. Our services are not only limited to governmental institutions, but are designed to help any organisation to strengthen and maintain their overall emergency management capabilities.

Deloitte’s experience combined with our proven global crisis management (and business continuity management) methodologies can help your organisation to strive for resilience by preparing for the unexpected.

Our services include:

We can assist in the development of new, or enhancement of existing, emergency management capabilities. This includes amongst others:


  • Adequate governance models when faced with emergencies. The governance model should minimally cover roles and responsibilities, escalation procedures to alert internal (e.g. management) and external (e.g. emergency services and national authorities) stakeholders and representation in response teams (including those covered in governmental emergency plans).
  • Adequate governance models for day–to-day management of the emergency management capability.

Risk identification and evaluation.

Risk assessments in order to identify and analyse key risk scenarios which need to be addressed.

Plans and procedures.

  • For each key risk scenario, emergency response plans clearly describing the actions to be taken.
  • Alignment of internal emergency plans with governmental multidisciplinary or monodisciplinary emergency plans and/or regulatory requirements specific to the organisation’s industry.


  • Clear and concise communication models (responsibilities, channels and protocols) to apply in case of an emergency.

Training and awareness.

  • Training of relevant stakeholders involved within emergency management and awareness creation within the organisation.


  • Simulations, tabletop exercises and/or full-scale exercises (with involvement of internal and external stakeholders) to test and evaluate your organisation’s preparedness in case of an emergency.

We can deploy experienced professionals to support your organisation during emergencies, particularly in the immediate aftermath of an emergency.

We can augment your response team to assist with data-gathering and reporting to manage the demands of responding to events in real-time.

Using our professional resources we can provide you with advice and assistance with post-crisis communications, including help in navigating traditional and social media to pre-empt or respond to major reputation threats. Click the right-hand side button for further information related to our services for Crisis Management.

Emergencies usually go paired with a disruption of normal operations. Although the key focus of emergency management is the safety and wellbeing of the stakeholders, organisations should try to limit the operational impact as much as possible in order to ensure a swift return to normal operations.

Striving for such organisational resilience is the general goal of Business Continuity Management. For further information related to our services for Business Continuity Management, please click on the right-hand side button.

More information

The article "Crisisbeheer in de transportsector: geen tijd te verliezen!" written by Johan Van Grieken and Koen Magnus has been originally issued in Be Prepared, a multidisciplinary bilingual magazine about emergency planning and crisis management in Belgium (published by die Keure).