Results of our 2022-23 Global ITAM Survey

Our first (2021-22) survey looked at the current state of ITAM in organisations and showcased how they need to change their focus and investment priorities in governing IT assets to reflect the changing technology landscape, and more specifically, newer ways of licensing hardware and software.

This landscape has continued to evolve, perhaps even faster than we had ever imagined, amid increased uncertainty and complexity in the business and macro-economic environment. This has further elevated the demands and aspirations from ITAM teams from a widening range of stakeholders in most organisations that participated in the current survey. The objective, as earlier, has been to align better to strategic opportunities that would help maximize value from IT investments, this time with a much stronger desire for advancement and getting tangible results.
 

Our key findings are grouped into five categories:
 

Results of our 2021-22 Global ITAM Survey

In 2021-22, we ran the first iteration of our ITAM Survey. It showcased how organizations need to change their focus and investment priorities in governing IT assets to reflect the changing technology landscape.The report’s main findings were as follows:

Current state of ITAM and associated risks

Survey respondents recognize the increasing complexities of ITAM amid pressure to reduce costs. We believe these twin forces will drive an increased focus and investment in ITAM over the next two years and accelerate the organizational journey to increase maturity in this area.

Leadership and organization

ITAM teams acknowledge the critical need to leverage board support and drive proactive engagement in alignment with key organizational stakeholders, including IT, procurement, finance, risk management and other key functional teams, to maximize value to their organization.

The future of ITAM (organizational positioning, people and technology)

The survey reveals that organizations need to maintain an ongoing focus on automation supported by appropriate ITAM staff and leverage external assistance smartly to upgrade them to decision-making roles in the near future.

Vendor management and collaboration

This is an emerging area as respondent organizations increasingly aspire to elevate their vendor relationships and collaboration levels in the spirit of a win-win relationship that goes beyond merely being able to negotiate contractual terms better.
 

Organizations are seeking external assistance to supplement internal capability in addressing their biggest pain points

Given the challenges associated with the ability to readily hire senior ITAM talent from the marketplace, around two-thirds of respondents are taking the assistance of third-party business advisors, consultants or managed services providers. The latter solution is an emerging area of interest for respondents with around one in five working with a managed services provider, which could cover all or specific aspects of ITAM. Our ITAM and SAM professionals across the globe can help you understand how this survey’s findings reveal distinctive opportunities for your organization.
 

Involvement of third-party business advisors, consultants or managed services provider for ITAM