Customer

In a world of constantly evolving customer expectations, how can we ensure that our organisation stays relevant and competitive? This is where our Customer Strategy & Design services come into their own. Our robust, insight-driven approach will enable you to analyse, maintain and strengthen your competitive edge in changing markets.

At the heart of designing experiences are the behaviours and motivations of your customers, partners and workforce. We can help you better interpret their needs and motivations, using differentiated human insights. This will empower you to deliver more meaningful experiences, driving measurable progress and organisational transformation. 

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Philippe Delhez
Customer Strategy & Design Leader, Deloitte Belgium

Major shifts in the market are encouraging organisations to rethink their operating models and adapt to new market demands. As a result, many organisations have grown strongly, with new digital platforms emerging at an unprecedented pace that require the right skills, resources and thinking to adapt. 

This is where we can help. It is about supporting clients deliver their digital ambitions through scalable, flexible teams to design, build and operate digital platforms from customer research to experience design through to development, content production and marketing automation.

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Patrick De Vylder
Customer as a service/Operate Leader, Deloitte Belgium

Every customer interaction counts. Today, successful brands deliver personalised experiences that are relevant, efficient and intuitive—that is why they resonate across multiple channels.  

We can help you to use human experience insights to build platforms and solutions that will create memorable experiences across the entire customer journey, from marketing and sales to service and operations. You can bank on our experience to reinforce and elevate your own capabilities and generate new growth while earning deeper customer loyalty.

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Laura Vankrunkelsven
Sales & Service Leader, Deloitte Belgium

Our Marketing & Commerce solutions are designed to help boost your progress: 

Progress in customer strategy: We help empower brands, across all industries and sectors, to engage emotionally with their audiences through integrated brand and experience solutions.

Progress in marketing transformation: Our proven expertise in data analysis and new technologies can help to transform your marketing effectiveness to deliver measurable improvements in your return on marketing investment.

Progress in digital commerce: Our advanced capabilities in digital sales solutions will help you to accelerate growth and build customer loyalty.

Progress in digital product development: We connect your design aspirations with our depth of engineering capabilities to deliver the latest technologies and immersive experiences.

Contact

Kathleen Peeters
Marketing & Commerce Leader, Deloitte Belgium