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Best Speed Is Cloud Speed

Global After-Sales Cloud Story


Discover how Deloitte supported Mercedes-Benz to accelerate the Cloud transformation of its after-sales services.


Mercedes-Benz is accelerating the Cloud transformation of its complete aftersales applications. The focus is on core business applications, from pricing and contract management to warranty and parts trading. A consolidated Cloud platform will drive the transformation process both technologically and structurally.


Deloitte designs, builds, operates and optimizes the platform based on a model where the hyperscaler, platform team and application teams share responsibilities. The platform is planned for three entities. A high-performing agile organization based on the SAFe framework will promote effective collaboration.


The MVP was successfully completed after six weeks, with full focus on the organizational setup and a “best-of-breed" architecture. Within the first year, more than ten applications were newly implemented or seamlessly migrated to the platform.

About Mercedes-Benz

Mercedes-Benz is a German luxury car maker known for its high-end vehicles, innovation in engineering, and reputation for quality and luxury.

“In my entire career, I have never worked with a DevOps team like Deloitte's - and I mean that in the best sense.”

Lead Architect on client side

Unique selling points

  • Combination of excellent technical, professional, and methodological expertise
  • Flexible global delivery model coupled with service excellence
  • Established proven track record with the client