An Operational Problem with High Strategic Impact
Client request
Our department provides services to nearly all units within the organization. However, the chargeback mechanism we have in place isn't working. This has become a critical issue as it involves a budget of over 90 million euros that isn't being clearly allocated.
Nzyme’s Approach
Recognizing the strategic importance of this operational issue, Nzyme brought together representatives from the four main teams affected by the chargeback mechanism for a one-day High Impact Session. Through structured collaboration, these key stakeholders worked together to devise a solution that included transparent rules for the chargeback process and a governance model that was acceptable to all parties involved. A clear, actionable plan was also developed to implement the new system as quickly as possible.
To ensure sustained alignment and execution, Nzyme invited the four Business Unit leaders to reconvene a month later for a follow-up session. During this meeting, they reviewed the session report, solidified their agreement on the recommendations, and confirmed the final plan. As an additional safeguard, Nzyme conducted a live stress test of the new governance model to identify any potential weaknesses and to prevent future deviations from the chargeback process.
“I would urge all managers who want to take the time to initiate a strategic realignment exercise for their organization, involving their staff, to opt for this Nzyme workshop.”
Participant from the life sciences & healthcare industry
Client Feedback
Normally, this would take us many months and result in a 50-page report that few would read. Thanks to Nzyme, we now have a solution in a very short period of time that is fully accepted by all stakeholders.
Nzyme’s methodology transformed a complex, high-impact operational challenge into a manageable, collaborative process that delivered results quickly and effectively. By engaging key stakeholders, creating shared accountability, and validating the governance model under real-world conditions, Nzyme provided the client with a practical and sustainable solution that would have otherwise taken far longer to achieve.
