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12 Mar.

Tuesday, 12:00 CET

AWS Public Sector Symposium Brussels

Brussels Expo March 12 - 2024 Brussels, Belgium

Where Innovation meets Impact.

On Tuesday 12 March, the AWS Public Sector Symposium will bring together Cloud enthusiasts from the public sector at Brussels Expo. We will be there and invite you to join us to gain Cloud insights and explore how to harness the power of Cloud innovation to transform public sector organisations.

AWS Symposium Brussels

Geopolitical tensions and large-scale economic transformation challenge public sector organisations to re-calibrate their IT landscape. The AWS Public Sector Symposium Brussels will focus on how AWS Cloud can help to improve resiliency, social inclusiveness, and develop sustainable solutions.

With a variety of breakout sessions across all learning levels, an inspiring address with esteemed customers using Amazon Web Services (AWS) to drive innovation, networking opportunities, and more, the symposium is key for the public sector.

Discover our innovative Cloud solutions at our booth where will be demo VR glasses, holo lens, and our call centre chatbot. 

Whether you are just getting started with cloud computing or are an advanced user, have a technical background or not, or are just curious about Cloud you can learn something new at AWS Public Sector Symposium Brussels.


During the event, you will be able to experience different demos and applications we have built for our clients.

Contact Centre:

Build with Amazon Connect. Amazon Connect is an omnichannel cloud contact center. You can set up a contact center in a few steps, add agents who are located anywhere, and start engaging with your customers.

You can create personalized experiences for your customers using omnichannel communications. For example, you can dynamically offer chat and voice contact, based on such factors as customer preference and estimated wait times. Agents, meanwhile, conveniently handle all customers from just one interface. For example, they can chat with customers, and create or respond to tasks as they are routed to them.

Amazon Connect is an open platform that you can integrate with other enterprise applications, such as Salesforce. You can use Amazon Connect with other AWS services to provide innovative new experiences for your customers.

Client case Accor: Accor harnesses the power of AI | Accelerated by Cloud | Deloitte Belgium

Immersive, multi-user onboarding in the metaverse

In brief:

How to make the onboarding course more engaging for the new hires while more cost effective for the organization? Immersive training environment in the metaverse offer realistic 3D environments allowing multi-user and gamification for high-impact onboarding classes.


  • Automation of more tedious, repetitive sessions thanks to digitalisation, allowing cost savings & scalability
  • More interest and memorization of the participants thanks to gamification

Immersive change management

In brief:

How to support change management in an impactful way?

Here the case was the support of the change management journey of 900 people that will move from small, named offices into a new building with open spaces, thanks to this experience on laptop and VR.


  • Employees can virtually visit their new office and experience the new ways of working
  • Impactful experience thanks to scenario and gamification. 

Deloitte and AWS alliance

Deloitte and AWS bring a holistic approach to business transformations. Before we design and orchestrate innovative solutions that leverage AWS technologies, we gain an understanding of what our clients are confronting, along with the compliance, governance, data analytics, cyber risk, and regulatory issues that may be pertinent to not only meeting, but also exceeding expectations.

Discover our services here: Deloitte and Amazon Web Services alliance | Deloitte Belgium

Our AWS-based business solutions, built on top of a scalable analytics platform, provide data-driven insights for our clients’ leadership, reinforce their key decisions on future opportunities, and identify actionable optimisation areas to rapidly capture meaningful, measurable value for their businesses. That’s why many of today’s leading organisations turn to Deloitte for help defining and executing cloud strategies on AWS.


08:30 - Registration opens
09:30 - 11:30 - Session 1 & 2 across 5 tracks
11:30 - 11:45 - Coffee break
11:45 - 12:45 - Keynote
12:45 - 13:45 - Lunch & networking break
13:45 - 15:45 - Session 3 & 4 across 5 tracks
15:45 – 16:00 - Coffee break
16:00 – 17:00 - Session 5 across 5 tracks
17:00 – 18:00 - Networking reception