The digital workplace encompasses all the technologies people use to get work done in today’s workplace – both the ones in operation and the ones yet to be implemented. Learn how Deloitte can help drive your innovation agenda through the effective implementation of your digital workplace.
The widespread proliferation of information technology is changing the ways in which employees connect, collaborate and communicate.
This change accelerated over the last 30 years due to the emergence of three fundamental trends:
As workplace demographics continue to shift, employers struggle to meet the varying needs of a multi-generational workforce. As the use of the Internet and mobile devices grows, the pace of change continues to accelerate. These changes are further exacerbated by ongoing demands to increase productivity and cut costs, making it harder for employees to meet market expectations. Together, these trends are reshaping the work environment.
The digital workplace can best be considered as the natural evolution of the workplace. This evolved workplace encompasses all the technologies people use to get work done in today’s workplace – both the ones in operation and the ones yet to be implemented.
It ranges from your HR applications and core business applications to e-mail, instant messaging and enterprise social media tools and virtual meeting tools.
Because most organizations already use many of these components, you generally do not have to build the digital workplace from the ground up. In fact, if your staff respond to e-mails from smartphones, check their pay stubs online or digitally enter a sales opportunity, you may be closer to operating a digital workplace than you think.
Yet even in cases where new technologies are required, the benefits increasingly outweigh the costs. As the workplace continues to evolve, and employee expectations shift, organizations that do not embrace the digital workplace risk falling behind.
More organizations are committing IT budget on supporting digital workplace strategies that promise to deliver measurable returns. This trend is only set to accelerate as employees increasingly choose to forge productive business relationships beyond natural work groups in an effort to enhance knowledge sharing across the organization.
To support these outcomes, you need to provide employees with the tools they require to collaborate, communicate and connect with each other and your back-end systems. You need to coordinate your technology groups and investments to avoid the traps of siloed implementations and disparate ownership.
You should adopt clear roadmaps to ensure your digital workplace delivers measurable business value while mitigating risks and adhering to compliance requirements.
While there are no hard and fast rules governing the design of a digital workplace, leading practices do exist. The following digital workplace framework, for instance, provides organizations with a tool to understand their current digital workplace and identify areas of opportunity to support a better way of doing business by helping you think holistically about the tools you use in your workplace.
The digital workplace framework includes four layers covering the following components:
Deloitte is able to help you deliver your digital workplace As One. We function as a unified team and deliver the culmination of individual action into collective power. We collaborate to achieve extraordinary results – together. Together – we can deliver your digital workplace As One.