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Tech stack goes physical

How smart devices are making an impact in Belgium

In the last few years, take-up of smart, connected devices in Belgium has increased rapidly, mirroring the global story. Companies across the country strive to become more data-driven in their way of working. They are looking at implementing automation and transparency throughout their operations to meet internal ambitions, fuelled also by external drivers such as labour shortages, sustainability expectations, and regulations (e.g., CSDR). To enable new opportunities, companies are forced to address their IT and OT hygiene and these two worlds, which often work in silos, are compelled to work very closely together. This IT/OT convergence makes companies take a step back and develop a target operating model to form the foundation for optimising every aspect of the business.

Connected device proof of concepts are adopted across all sectors, enabling more efficient business operations, new business opportunities, and innovations. Due to rising energy prices, unsurprisingly there is a significant increase in demand for energy optimisation solutions throughout the business. 

In buildings access control systems, cloud security cameras, CO2 monitors, and desk utilisation systems are fast becoming the norm. Businesses in our ports increasingly rely on smart devices for the identification of oil leaks, and remote monitoring and control of towing operations. Retailers are implementing track-and-trace systems to deliver operational enhancements and cold chain monitoring to improve food safety. 

Remote asset monitoring offers manufacturers an increased understanding of operational efficiency. And, connected devices are not only business critical but a matter of life and death in the public and healthcare sector, where all assets—from machines to smart watches, hospital beds to syringes—are becoming connected to enable connected healthcare. 

As physical systems become mission critical, the stakes rise. There are more and more assets to manage, no longer only behind closed doors but spread in the field, with diverse landscapes and standards. Organisations maintain control of some assets, while others are managed by a third party. Businesses need to manage the security and confidentiality risks inherent in this diversified operation. 

The EU is acting to strengthen security for IoT devices, with the Radio Equipment Directive setting out new requirements which manufacturers will need to comply with in the near future. Further, businesses are looking to harden their IoT pipelines from edge to cloud—continuously testing and improving their infrastructure and systems to make them safer and more reliable. 

The structural transformation of the core business to accommodate for innovation, including leaner procurement processes, and a standardised structured approach for the Belgium public sector as whole is still requiring further maturing. 

It is expected that compliance and regulatory processes will transform in the upcoming years from manual and paper based towards real-time, in-line asset monitoring. First as an additional or alternative flow, but over time this could become the standard. 

Meeting these challenges requires expertise that is not typically found in technology teams. With Belgium already facing a significant digital skills gap, leading businesses are upskilling their teams to manage this new normal, as technology shifts back into the physical world. But the future looks promising with a large amount of start-up, scale-ups to even unicorns in the Belgium region the last years. 

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