Even before 2020, the future of work, the workforce, and the workplace demanded that HR services be accessible whenever, wherever, and however a worker required. Enter a global pandemic—which cast an even greater spotlight on the need for agility and accessibility in HR. Creating and maintaining such a portfolio requires major shifts but would deliver unparalleled personalised experiences to workers.
Introducing HR for Today’s Worker
To match pace with the lightning speed of change and disruption, HR organisations must manage their services like products that are able to evolve constantly. This is not new—in fact, many organisations have attempted to tweak their current operating model to deliver in an agile fashion for many years, with varying levels of success. Those that have tried and failed are learning that revolutionary change requires bold action. Small, or even more substantial changes to an old operating model will not deliver consumer-grade products with curated, personalised experiences. To achieve that, HR organisations must radically shift to an entirely new approach.
A product-driven HR organisation embodies agile practices to create fit-for-purpose products and fundamentally shifts the central focus of HR to the worker experience. The organisation grows, adapts, and evolves—almost organically—by incorporating feedback from real-time sensing directly back into products seamlessly. Such products empower the people of HR to focus their energy on actual strategy and more closely integrating HR with business decisions and outcomes.
Imagine if a company had a dozen different performance apps, all uniquely configured but still aligned to company policies, with individual business lines or managers choosing which one best fit their needs. At this company, workers receive new features to enhance their experience as frequently as they see updates for their phones, enabling a continual evolution of the product as opposed to a top to bottom redesign every few years. Creating and maintaining such a portfolio requires major shifts but would deliver unparalleled personalised experiences to workers.
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