360° Audit

Customer and conduct

Customer and conduct implications should be considered by the auditor because:

• in the current environment conduct is the biggest driver of reputational and ultimately financial risk
• remediation costs can be material to the financial statements
• the management of conduct is now core to the auditor’s risk management obligations in relation to both ASIC and APRA prudential regulatory requirements.

The methodology and reporting tools we use are based on our experience as the largest provider of conduct services in this area.

Executing industry leading data analytics is at the heart of our audit capability. Our data driven approach enables us to focus on where the risk truly lies more effectively than a traditional random sampling approach. We further use these analytics to provide a view on other risks in your business (e.g. customer and conduct).

We will work with you to create bespoke data analytics, tailoring these to your evolving business and strategy.

Technology

The IT scope of a financial statement audit traditionally focuses on whether the IT environment is sufficiently well controlled to allow confidence in the financial information generated and whether key controls over financial transactions flows are designed appropriately and operating effectively.

Effective and innovative technology solutions are critical to execution of business strategy. Cyber and data protection are also important. The regulatory requirements and potential reputational and financial impact of cyber or privacy issues have increased significantly.

There is a lens of customer expectation and trust to manage. As organisations seek to maximise the value they can derive from customer data, will customers be happy with how their data is being used, even if it is technically compliant with required standards?

As a result your 360° Audit:

• takes a longer term horizon view on technology risks
• considers a broader range of systems and technologies
• considers key indicators of how cyber and data privacy risk is being managed.

Ecosystem

As organisations diversify and seek to accelerate the development of their partner ecosystem, as a result they are exposed to a wider range of risks.

Regulatory attention continues to increase across the globe of how organisations manage and monitor third party risk. Business needs effective practices, policies and processes to understand:

• The risk of doing business with third parties
• How those risks will be assessed and mitigated.

The ecosystem for every business is widening. Therefore to truly assess third party risk appropriately, your 360° Audit takes a broader view.

Our team

Quality solutions come from the people delivering the service. A core part of our team are specialists who bring to life the 360° Audit. Our team includes partners and staff with skills and experience in all the pillars fundamental to a 360° Audit including customer and conduct, technology and managing third party risk.

Over the last decade we have recruited and developed the best talent in the local and international market and it is our people, and how they work with you, that will give you a different experience.

Our teams in Customer and Platforms, Conduct, Data Analytics, Tax, Actuarial, Technology, Corporate Finance and Risk are integrated members of the broader audit team. Your 360° Audit does not work without them, they bring a different expertise and a different view. Together we come up with the best information to serve you.