• Individual modules: with fully customisable solutions for any situation across the remediation lifecycle, pick modules for your business needs then plug and play.
• Investigate: develop remediation methodology – centralise and manage relevant data and aid investigation activities.
• Scope: data governance – finalise identification analysis and confirm impacted customers.
• Assess: assessment process – provide data handshakes so assessment can seamlessly integrate with downstream remediation.
• Calculate: quantify remediation payments – accurately calculate customer compensation amounts for payment at scale.
• Contact: customer communication – generate payment and letter data with the payment and letter engine designed with our GRC team. Automated letter generation and payment based on the single view of customer.

In an environment of increased scrutiny, rising customer expectations and a seemingly complex legal and regulatory landscape, organisations will have a new level of technology to add robustness to reduce risk, costs and time, leading to an optimal remediation outcome for everyone. 

• Plug & play: select modules to match your business needs.
• Save time: with end-to-end capability, integrated functions, and a consistent operating model.
• Save costs: by accelerating remediation, bringing scale of capability across multiple programs and a one-team focus.
• Optimal Remediation robustness: through traceability, audit trail, improved data management, accuracy of integrated reporting and the speed of getting funds back into customer hands.

Our flexible AI-powered modular solutions cover the full remediation lifecycle, either as an end-to-end solution or as individual standalone modules to match business needs.

Deloitte was engaged by a superannuation trustee to support acceleration of a conduct remediation originating from an issue around campaign implementation. They wanted a fast, streamlined, sound communications and compensation calculation solution for their impacted members.

With the use of RemedyWise, Deloitte accelerated solutions to:

• Create a central data hub: Aggregating existing voice datasets, such as audio files, metadata and call logs, with customer, financial and product datasets we had a complete data asset foundation stored in one central hub which enabled streamlining of all remediation phases.
• Identify and assess impacted customers: Through a data-driven assessment we identified impacted customers and developed a compensation calculation methodology to auto-assess which customers could go straight-to-pay-and which ones needed a manual assessment.
• Calculate compensation payments: Our compensation calculation engine was modified to accurately identify member financial detriment and calculate member compensation amounts for payment at scale.
• Deliver customer reporting: Through our central data hub we provided transparent reporting to show the member journey throughout the remediation process.