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PaySmart

Strategic and financial payroll spend analysis to proactively manage wage compliance and integrity.

Scenario-driven analysis and insights to design sustainable solutions addressing current and emerging payroll compliance risks.

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Overview

PaySmart is our analytics solution, built to modernise workplace integrity services, from governance health checks to remediation, sustainable compliance through to continuous monitoring, undertake Enterprise Agreement (EA) scenario analysis and workforce optimisation.

Featuring advanced analytics, automation and a library of accelerators for identifying non-compliance against awards and industrial instruments, PaySmart has been developed as a responsive and evolving compliance ecosystem that goes beyond wage remediations.

Developed with the expertise of a multi-disciplinary team in data analytics, workplace relations, process, risk and controls and employment taxes, PaySmart supports some of Australia’s largest organisations in maintaining compliance with employment laws and regulations and resolving complex payroll issues.

Features

Detect Risk Exposure and Remediate

Ingest data from multiple sources and apply award/EA/legislation rules to calculate and compare entitlements to actual payments, identifying potential compliance issues such as overtime, penalties, leave accruals, Long Service Leave, superannuation and the BOOT test with precision.

Mitigate Risk with Continuous Monitoring

Integrated data workflows and cyclical improvement approach, featuring continuous monitoring for payroll compliance and identification of potential root causes of non-compliance to address.

Data-Driven Scenario Analysis for Enterprise Bargaining Negotiations

Use your historical data to guide evidence-based EA negotiations by analysing future hypothetical scenarios derived from custom assumptions, or variations of existing entitlements.

Workforce Optimisation

Analyse data to solve for optimal rosters, employee scheduling and salary level setting, while ensuring compliance objectives are met.

Benefits

End-to-end Compliance

Diagnose and remediate payroll non-compliance issues through a holistic, traceable and proven approach.

Continuous Monitoring

Monitor non-compliance with industrial instruments and accelerate remediation activity with informed continuous compliance control.

Informed Decision Making

Plan effectively for future enterprise bargaining negotiations based on hypothetical scenario testing.

Save Time

Free up valuable time and resources for Payroll, HR, and finance teams to focus on strategic initiatives and root causes of non-compliance.

Increase Cost-Efficiency

Reduction in workforce costs, automated compliance and improving employee wellbeing through intelligent workforce planning.

Increase Confidence

Inform workplace relations strategy and improve operational procedures and confidence in payroll compliance.

Use cases

Diagnostic Compliance Assessments

Assessing historical compliance and understanding key areas of risk. A review of industrial instruments and employment policies in the context of workplace culture and practices was conducted to identify non-compliance risks across entitlements, processes and system issues.

Remediation

Addressing historical non-compliance. Quantification of over and/or under payments and engagement with key stakeholders to shape optimal and fair outcomes.

Sustainable Compliance through Continuous Monitoring

Data-driven monitoring and designing systems, processes and controls, policies and practices that support ongoing compliance. Evidence-based understanding of ongoing compliance, to enable timely remediation and proactive actions, including design of adequate governance, process and a controls framework.

Industrial Relations (IR) Strategy & Transformation

Aligning IR strategy with people and business strategies to realise value through transformation. Designing long-term IR strategy that is vision-focused and data-driven , and supporting bargaining strategies through evidence based scenario analysis, including design of compelling stakeholder and employee communications.

Workplace Relations Advisory

Advisory services to support clients as they navigate complex workplace relations challenges. Technical and pragmatic support to drive key decisions and activities including navigating major change, consultation and integration support during and following M&A activity.

Workforce Optimisation, Insights & Analytics

Data-led identification of workforce optimisation and efficiency opportunities. Workforce analysis to understand demographics and payroll spend from workforce to individual pay element level. Analysis can identify key drivers of cost, trends, risks and options to improve workforce efficiency and sustainability.

Increase your confidence in workplace relations compliance

Prioritise the implementation of proactive governance and monitoring solutions built with data-driven strategies.

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How it Works

A robust employee entitlement compliance monitoring solution should support a systematic continuous improvement cycle. This cycle confirms proactive identification of anomalies in behaviour, organisation and systems. Through the development of targeted Key Performance Indicators (KPIs) and near real-time monitoring, our expertise and solution will empower organisations to swiftly detect and address non-compliance drivers creating a responsive and evolving compliance eco-system that adapts to the changing landscape of IR compliance.

Monitor and identify Issues Continuously monitor employee entitlement compliance for issues or anomalies, in addition to (KPIs), tailored to monitor and measure identified anomalies, providing clear benchmarks for improvement.
Rectify identified issues Assess monitoring outcomes and retrospectively fix identified instances of non-compliance that require corrective payments.
Analyse root causes Utilise PaySmart's capabilities to pinpoint specific anomalies within the payroll & IR eco-system.
Design and plan corrective actions Collaborate with relevant stakeholders to develop targeted strategies to address identified issues.
Implement corrective actions Execute planned interventions and improvements including the establishment of KPIs to measure the impact of proposed corrective actions.

Client Stories

National Retailer - Remediation and Ongoing Compliance Monitoring

Deloitte was engaged to assist a large Australian retailer in assessing compliance with obligations under the General Retail Industry Award (GRIA) and their two Enterprise Agreements (EAs). The program of work involved the use of PaySmart to quantify employee entitlement obligations over six years and providing a contact centre and portal to manage the employees’ journey from the issuance of outcome letters to the management of enquiries.

Client impact

Growing confidence in employee pay and compliance with GRIA award entitlements for salaried and wage employees.
Ability to efficiently extend the solution to support a data-driven approach to EA bargaining.
Ability to extend the solution to assess compliance with employees’ LSL entitlements (ongoing).

Australian Financial Institution - Remediation and Ongoing Compliance Monitoring

Deloitte worked with a large Australian financial institution to provide an analytical solution to their sustainable compliance requirements for all employees covered by their EA. Initially deployed to quantify and remediate shortfalls of employee entitlements, PaySmart then facilitated the monitoring of compliance on a pay period by pay period basis, to identify and remediate shortfalls on time, while processes and controls were being implemented.

Client impact

Root cause analysis through PaySmart helped identify behavioural and organisational drivers of non-compliance, which were addressed and led to a downward trend of non-compliance
The client was able to leverage a data-driven approach to support their upcoming EA bargaining campaign by quantifying the commercial and BOOT impact of any proposed changes.

Healthcare - Ongoing Compliance Monitoring

Deloitte was engaged by a large healthcare services provider to design and model pay calculations for all employees across 5 Enterprise Agreements and 3 Modern Awards. The automated PaySmart solution ingested data generated from timekeeping systems, and calculated entitlements due under the industrial instruments. For ongoing compliance, Deloitte designed a solution where entitlements could be configured and allow parameters to be adjusted for monitoring purposes.

Client impact

Due to the level of analysis performed, employee enquires could be addressed efficiently.
Rostering patterns could be analysed in depth to understand labour cost impacts.

Australian Financial Institution – Long Service Leave

Deloitte was engaged by a major bank to review its program for payroll remediation including Long Service Leave (LSL). Deloitte was required to perform an independent assessment of the client’s approach to the remediation, calculations, and outcomes over a six year look back period and subsequent two-year period. Calculations were performed applying our PaySmart LSL model configured to the client’s business rules and data assumptions. We identified variances between the client’s payments and our recalculated payments for current and former employees.

Client impact

Enabled the client to meet their obligations to the relevant regulators.
Identification of risks associated with the client’s remediation methodology, payroll configuration and ongoing calculations for LSL.

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