eHearings

To deliver a secure, fail-safe streaming solution for the Federal Government, evidence presentation, and onsite hearing support for transparent and impartial Commission proceedings.

Deloitte's eHearings offering is the premier offering in the market, which can deliver an end-to-end solution capable of confidently addressing the scope of large-scale Commissions. Our team's rigorous data security measures, successful track record in managing hearings of this scale, and experience managing external stakeholders made the team the obvious choice.

Our eHearing's team was a primary contractor early in the engagement to provide expertise in defining and developing a technology and security scope, budget, and delivery milestones for the proceedings. Our team advised the most efficient ways to operate a hearing to ensure a high-quality output by briefing all parties involved. Our solution included broadcast, evidence presentation and management, virtual interactions, and an online hearing book

Iterative in nature, eHearing's delivered a flexible solution across nine to ten months, spanning over four hearing blocks, each with unique requirements. The solution allowed for rapid deployment, within a week's notice, to create and deliver a professional courtroom ready to go.

eHearings inherent flexibility confidently dealt with location and witness changes due to events such as Covid-19, increased security precautions, or simply evolving client requirements.

From a technical perspective, eHearings confidently and efficiently:

• Managed over one million documents over ten months - well beyond the Commission's expected volume.
• The broadcast livestream captured over 680,000 views in 4 months from the primary government streaming source – higher than average expected numbers. News outlets re-streamed and shared clips, increasing broader public viewership.
• One hundred thirteen witnesses gave testimony virtually or remotely whilst complying with security obligations, court mandates, anonymisation of witnesses and more.

Cont'd..

From client confidence, public trust and performance of the legal profession point of view:

• eHearings was well integrated into existing functions and teams of the Commission, increasing client satisfaction.
• We have consistently delivered efficient and smooth experiences for the Commission teams.
• The government achieved the required transparency that built public trust and confidence in the delivery of the proceedings.
• The general public perceived the Commission as seamlessly and efficiently operated, notably received in social media feedback.