A vision for digitally enabled healthcare on the ServiceNow platform driving an excellent digital experience, reducing administrative burden, repetitive tasks and bringing time back for the things that matter…patient care.
The glue to join disparate and disjointed processes: Driving a seamless flow of information across the continuum of care. Enabling clarity and auditability to processes and reducing administrative burdens.
Intuitive interactions to streamline workflow: We bring modern generative AI technology and dedicated industry practitioners who address the most complex challenges of enabling technology in a clinical environment.
The platform to provide a digital front door: Connect Patients, Clinicians and Staff through a digital front door enabling workflows and capability to where it is needed on demand.
Overview
Enables more intuitive, responsive, and innovative service models.
Improves data accuracy and proactive error handling.
Improves governance and processes that support coordination, prioritisation, and resource allocation.
Benefits
Clinical & Non-Clinical Task Management
A modern and intuitive platform to efficiently manage day-to-day tasks, rosters and staff across the organisation.
Patient Tracking Board
Modernise Patient Boards from hand-written whiteboards to a virtual patient board on a digital environment.
Patient Digital Pathways
Reliably digitise workflows using the ServiceNow’s HCLS Data Model to provide clinicians with Patient Digital Pathways and clinical admin decision support capability.
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Home Care
An intelligent, automated and scalable remote workforce management solution with views tailored to clinical, administrative and patient needs.
Clinical & Non-Clinical Administration
Digitise everyday paperwork to streamline administrative processes and reduce manual workload.
Rostering & Shift Management
A health focused rostering solution incorporating a rules solution to allocate resources to devices and locations.
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eReferrals
Manage eReferrals sent from Primary/Allied healthcare smart form solutions
PREM/PROM Assessments
Standardised surveys for both PREM and PROM including data normalisation and reporting
Match Cloud
Patient matching and synchronization across both internal and external data sources to provide a golden record
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More about ConvergeCare
We have deep healthcare sector expertise.
We are uniquely positioned to help healthcare organisations as the leading healthcare consultancy which offers our clients scale and breadth of capabilities that are consistently recognised by global industry analysts.
Discover how our specialist industry products can solve your business challenges.
Gold Coast Health’s Modernisation through Micro-Transformations
In today’s rapidly changing healthcare landscape, organisations are continuously seeking innovative solutions to improve patient care, streamline workflows, and maximise efficiency.
2024 Worldwide Employee Workflow Partner of the Year
2024 Worldwide Public Sector Industry Partner of the Year
2024 Worldwide Healthcare Industry Partner of the Year
2024 Worldwide Built with ServiceNow Offering Partner of the Year
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2024 Worldwide Creator Workflow Partner of the Year
2024 APJ Employee Workflow Partner of the Year
2024 APJ Global Elite Partner of the Year
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What our customers say
In some of our clinical areas, we’re very happy to say that one of our latest products we’ve just launched, our customer satisfaction returned a 5/5 this month, which has endorsed that we’re doing the right thing.
Director for Digital and Information - Large Government and Public Services Healthcare Client
Clinical & Non-Clinical Task ManagementA modern and intuitive platform to efficiently manage day-to-date tasks, rosters and staff across the organisation.
Patient Tracking BoardModernise patient boards from hand-written whiteboards to a virtual patient board on a digital environment.
Patient Digital PathwaysReliably digitise workflows to provide clinicians with Patient Digital Pathways and clinical admin decision support capability.
Home CareAn intelligent, automated and scalable remote workforce management solution with views tailored to clinical, administrative and patient needs.
Clinical & Non-Clinical AdministrationDigitise paperwork to streamline administrative processes and reduce manual workload and improve lost revenue opportunities.
Rostering & Shift ManagementA health focused rostering solution incorporating a rules solution to allocate resources to devices and locations.
eReferralsManage eReferrals sent from Primary/Allied healthcare smart form solutions
PREM/PROM AssessmentsStandardised surveys for both PREM and PROM including data normalisation and reporting
Match CloudPatient matching and synchronization across both internal and external data sources to provide a golden record
Key Features
We will bring a tailored approach to innovation and accelerate value realisation.
We have initiatives, assets, programs, and partnerships specifically focused on innovation in the healthcare ecosystem.
Automated workflow functionality.
Integrated communication functionality allows for HIPPA-aligned secure messaging.
Patient details at-a-glance, but deidentified in public spaces.
Simplified patient traceability visualised with patient digital pathway dashboard.
360-degree view of the patient in care.
Agent-assist provides access to previous cases to assist with case-completion.
Device-management capabilities for equipment management and transfer.
Generative AI to support automated home-care triaging.