Who does this Privacy Statement apply to?
This Privacy Statement (“this Statement”) applies to “Deloitte Australia” (“we” or “us”), which includes both the Australian Partnership of Deloitte Touche Tohmatsu and the entities it owns or controls. We want you to know that we are committed to protecting your privacy and handling your personal information in an open and transparent way.
What does this Privacy Statement cover?
This Statement explains how we collect, handle, store and protect personal information when:
When we refer to “this Website” we are talking about websites associated with Deloitte Australia or Deloitte in Papua New Guinea. This includes;
This Statement also contains information about when we share information with Deloitte Touche Tohmatsu Limited (“DTTL”), its member firms, or their related entities (collectively, the “Deloitte Organisation”). Please see About Deloitte for a more detailed description of DTTL and its member firms.
Are all areas of this Website covered by this statement?
Certain areas of this Website have separate privacy statements that apply to personal information collected via those pages. A separate statement may be necessary because of the nature of the personal information being collected (for example, information collected during the recruitment process) and to provide additional detail about how we handle information collected via those pages.
What about the privacy statements of other Deloitte member firms?The Deloitte member firms, and their related entities, are located all over the world and are subject to the privacy laws of the particular country or countries in which they operate. As a result, other entities within the Deloitte Organisation may have their own privacy statement governing the handling of any personal information they collect. Importantly, the websites of other Deloitte member firms or their related entities, as well as other websites that may be linked to this Website, are not covered by this Statement.
We encourage visitors to review each website's privacy statement before disclosing any personal information.
What laws apply to us?
When handling personal information we will comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and other applicable legislation (such as Australian State and Territory health privacy legislation), as well as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation (GDPR).
The APPs are legally binding principles that are designed to ensure that individuals’ personal information is protected throughout the information lifecycle – that is, from the time the information is collected through to its destruction. The APPs also give individuals the right to access their personal information and have it corrected if it is incorrect.
We take our obligations under the APPs, Australian State and Territory privacy legislation and other applicable data protection laws seriously. Therefore, in addition to this statement, we also:
What personal information do we collect?
Information we collect when we provide professional services to our clients
We may be provided with personal information directly by our clients to enable us to deliver professional services or to perform due diligence checks before we agree to provide services. This information may relate to clients’ employees, members or customers or it may relate to third parties (for example, the spouses and dependents of a client’s employees, members or customers).
As part of providing professional services to our clients, we may also collect personal information from other sources (such as directly from individuals themselves or information that is publicly available).
The types of personal information we may collect or be provided with include, but are not limited to:
We may also collect sensitive personal information (also called ‘special category information’). For example, where we are provided with such information directly by our clients to provide professional services, or where we collect information directly from individuals with their consent. This may include:
Government identifiers such as drivers’ licence, passport and Medicare numbers and visa/work permit status;
Where we are provided with personal information by a client, we take steps to ensure that the client has complied with the relevant obligations under applicable data protection laws in relation to that information; this may include, for example, that the client has provided you with notice of the collection (and other matters) and has obtained any necessary consent for us to collect, use and disclose that information.
We also collect personal information (such as contact details and account details) from suppliers, contractors and third party service providers that we engage to help us operate our business.
Information we collect when we perform any other activities that form part of the operation of our business
We may collect personal information when performing other activities that form part of the operation of our business, but which do not directly form part of providing professional services to our clients. For example, we might collect personal information from members of the public as part of undertaking surveys, research on current issues or as part of projects or initiatives we are conducting with other organisations.
The types of information that we collect may vary depending on the nature of the activity. However, we will take reasonable steps to provide clear information about the nature of those activities and the purpose for which we are collecting your information.
Information we collect via this Website (Log information, cookies, and web beacons) or when you attend events
We may collect your personal contact details when you use this Website or when you attend a Deloitte event, or an event sponsored by Deloitte. For example, if you sign up to receive promotional materials, thought leadership or communications about services provided by us or other Deloitte member firms and their related entities.
Protecting children's privacy
We understand the importance of protecting children's privacy. This Website is not designed for, or intentionally targeted at, children 15 years of age or younger. It is not our policy to intentionally collect or store information about anyone under the age of 15.
How do we use your personal information?
How do we use personal information collected to provide services to our clients?
We use the personal information that we collect to provide clients with agreed services. We have an agreement with each client that governs the provision of our services and sets out the purposes for which we may use any information that the client provides to us (including any personal information). We use that information as permitted by the client agreement and we do not use that information for any other purposes, unless it is necessary to comply with a legal or professional right, obligation or duty.
Because we provide a wide range of different types of services to our clients, the way we use personal information also varies. For example, we might use personal information:
About a client’s employees to help those employees manage their tax affairs when working overseas;
How we use information collected when we perform other activities that form part of the operation of our business
When we collect personal information as part of performing other activities that form part of our business, we will take reasonable steps to provide clear information about the nature of those activities and how we will use any personal information collected.
We may also use non-personal, de-identified and aggregated information for several purposes including for data analytics, research, submissions, thought leadership and promotional purposes.
How do we use information collected via this Website or through other sources? Do we use it to market goods and services to you?
We may use personal information that we collect from you via this Website, through your interactions with our Partners and staff or through your attendance at events, to provide you with promotional materials, thought leadership or communications about services provided by us or other Deloitte member firms that we feel may be of interest to you. We may provide these materials to you directly (e.g. via email) or through third parties who provide us with marketing services (e.g. via your news feed in professional networking platforms).
We will not use your personal information collected via this Website or through other sources to market the goods and services of third parties to you without first notifying you and seeking your consent (usually through a separate privacy notice).
We may also use your personal information collected via this Website:
If you do not want to receive marketing materials from us, you can:
At times, you may choose to register or create a user profile on this Website – for instance, to gain access to specific content, attend a hosted event, respond to a survey, or request communications about specific areas of interest. In such cases, the information you submit will be used to manage your request and to customise and improve this Website and related services offered to you. You may request at any time that we discontinue sending you emails or other communications generated in response to your registration on this Website.
Are there any other ways we use your personal information?
We may also use personal information to protect our rights and those of our users or to comply with a legal or professional right or duty.
When will we disclose your personal information?
We will only disclose your personal information as set out below. Importantly, we will never sell your personal information to third parties for advertising purposes or disclose it for an unrelated secondary purpose without your authorisation.
We may disclose personal information to:
These entities and third parties may sometimes be located in other countries, in particular the United States, Japan, Europe, Singapore, UK and India. A current list of Deloitte Offices around the world is available in the Deloitte Global Office Directory.
Where we disclose your personal information to other entities in the Deloitte Network, or to third party service providers, we will take steps to ensure that those recipients implement appropriate safeguards to protect that information from unauthorised access, modification or disclosure, and from misuse, interference and loss.
We may also be required to disclose personal information to law enforcement, regulatory or government agencies, or to other third parties:
We may share non-personal, de-identified and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional purposes.
Blogs, forums, wikis, and other social media
This Website hosts various blogs, forums, wikis, and other social media applications or services that allow you to share content with other users (collectively ‘social media applications’). Importantly, any personal information that you contribute to these social media applications can be read, collected and used by other users of the application. We have little or no control over these other users and, therefore, we cannot guarantee that any information that you contribute to any social media applications will be handled in accordance with this Statement.
On what basis do we process personal information about you?
Certain data protection laws, such as the European GDPR, require us to have a ‘legal basis’ for processing personal information. Where those laws apply, we may process your personal information for the purposes outlined above because:
(a) You have consented to the processing of your personal information for those purposes;
(b) We have a legitimate interest in processing your personal information, which may be to:
(c) We are subject to legal, regulatory or professional obligations.
To the extent that we process any sensitive (special category) personal information about you for any of the purposes outlined above, we will do so because either:
(a) You have given us your explicit consent to process that information;
(b) We are required by law to process that information, for example, in order to ensure we meet our ‘know your client’ and ‘anti-money laundering’ obligations;
(c) The processing is necessary to carry out our obligations under employment, social security or social protection law; or
(d) The processing is necessary for the establishment, exercise or defence of legal claims.
How do we protect your information?
We hold personal information in hard copy and electronic formats. We use a range of physical, operational and technological security measures to protect this information. These measures include:
How can you access your personal information, or seek to have it corrected or deleted?
You may access your personal information, or seek to have that information corrected if you believe that it is incorrect, at any time.
To request access, or to correct your personal information, please contact the Deloitte Australia Privacy Officer at email@example.com. The privacy team will then get in contact with you (either by phone or via email) and will work with you to provide you with access to your information or to determine whether it requires correction.
Alternatively, visitors who have chosen to register with this Website (for example, to receive the latest media releases or blog posts) may access their user profile, correct and update their details, or unsubscribe at any time. Visitors who have any problem accessing their profiles, or would like to request a copy of their personal information should contact the Deloitte Australia Privacy Officer at firstname.lastname@example.org.
If you believe these rights apply to you and wish to exercise these right, please contact the Deloitte Privacy Officer at email@example.com.
Who can you contact if you have further questions or if you wish to make a complaint?
Who should you contact?
If you have any questions or concerns regarding your privacy, or if you would like to make a complaint, please contact the Deloitte Australia Privacy Officer at:
Deloitte Touche Tohmatsu
Quay Quarter Tower
Level 46, 50 Bridge St
Sydney NSW 2000
If you believe that the Privacy Officer has not adequately handled your query or issue, you may complain to the Complaints Officer whose contact details are as follows:
Deloitte Touche Tohmatsu
Quay Quarter Tower
Level 46, 50 Bridge St
Sydney NSW 2000
How do we handle complaints that we receive?
We take all the privacy complaints we receive seriously.
We will acknowledge the receipt of a complaint promptly and will work with you to resolve it. If you would like more information about our process for handling complaints, please see our complaints handling policy.
What if you are not satisfied with how we have handled your complaint?
If you believe that Deloitte Australia has not adequately handled your privacy complaint, you may complain to the Office of the Australian Information Commissioner (OAIC) whose contact details are as follows:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
1300 363 992
Where can I find out more about my privacy rights?
For further information about privacy and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
What is our process for making changes to this Privacy Statement?
We may modify or amend this Privacy Statement from time to time.
To let you know when we make changes to this Statement, we will amend the revision date at the top of this page. The new modified or amended Privacy Statement will apply from that revision date. Therefore, we encourage you to periodically review this Statement to be informed about how we are protecting your information.
The next annual review is scheduled for: June 2024.