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Putting trust behind everything you do

We have entered the Trust Age: a time where (mis)information is omnipresent and individual perceptions reign supreme. Stakeholders expect organisations to do the right things and do them well. That is why we are bringing together leading-edge data, trusted insights, and resources to inspire and support businesses, government bodies, and leaders on their journey to building trust.

How Trust in your organisation can drive performance

Did you know that trusted companies outperform their peers by up to 400%, that customers who trust a brand are 88% more likely to buy again, and that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? Trust is everything.

Especially at a time when (mis)information often surrounds us, individual perceptions can reign supreme, and frequent threats can target digital security and data privacy. Yet only recently has business started to recognise the impact Trust can have on organisational outcomes. From building shareholder confidence to elevating brand loyalty, enhancing workforce engagement to driving performance—we’ve entered the Trust Age. Companies could make Trust a strategic priority by making it tangible, measurable and actionable.

 

The Deloitte Trust Platform

The Deloitte Trust Platform enables leading enterprises to grow their business and manage risk. It measures levels of trust and identifies actions organisations can take to build meaningful relationships and earn loyalty with their stakeholders in an era when trust is paramount to business performance.

 

TrustIQ™

Generate a 360° view of trust across enterprise-wide domains, considering internal perspectives, external sentiment, and industry benchmarks, to identify actions to improve capabilities and drive performance.


HX TrustID™

Trust is what brings us, as humans, together. It’s the essential bond underpins not only the relationships we have with one another, but also the relationships we have with brands.

Our Trust Manifesto

Trust should not be just one leader's job; it is each leader's calling. Discover how to take a path forward and start building trust in your organisation.

  • Tim Fung

    For Tim, trust is doing what you say you’ll do

    “The way trust manifests in our marketplace is what we call the reputation passport. The ratings, reviews and third-party-verified data allows you to be able to trust other people in the marketplace.”

  • David Gonski - Trusted Faces | Deloitte

    For David, trust is about dependability

    “Trust is where one is prepared to depend upon another, to expect and get results from such person or organisation – someone to effectively make sure that things happen.”

  • William Murphy - Trusted Faces | Deloitte

    For William, trust is an outcome of customer experience

    “Trust and the customer experience are inseparable. It comes down to service quality”

  • Victoria Whitaker - Trusted Faces | Deloitte

    For Victoria, trust has three dimensions: capability, reliability and honesty

    "From a capability perspective, can you do what you say you can do? Are you capable of it? From a reliability perspective, do you do it consistently? And thirdly, are you truthful about who you are? So, if you claim certain values, do you actually uphold those values and live those values as a company?"

  • Biljana Naumovic - Trusted Faces | Deloitte

    For Biljana, trust is about encouraging open dialogue and sharing the truth

    “Trust is the openness between people who are aligned to a greater intent - even if their opinions differ”

  • Tim Fung

    For Tim, trust is doing what you say you’ll do

    “The way trust manifests in our marketplace is what we call the reputation passport. The ratings, reviews and third party verified date allows you to be able to trust other people in the marketplace.”

  • David Gonski - Trusted Faces | Deloitte

    For David, trust is about dependability

    “Trust is where one is prepared to depend upon another, to expect and get results from such person or organisation, someone to effectively make sure that things happen.”

  • William Murphy - Trusted Faces | Deloitte

    For William, trust is an outcome of customer experience

    “Trust and the customer experience are inseparable. It comes down to service quality”

  • Victoria Whitaker - Trusted Faces | Deloitte

    For Victoria, trust has three dimensions: capability, reliability, and honesty

    "From a capability perspective, can you do what you say you can do? Are you capable of it? From a reliability perspective, do you do it consistently? And thirdly are you truthful about who you are? So, if you claim certain values, do you actually uphold those values and live those values as a company?"

  • Biljana Naumovic - Trusted Faces | Deloitte

    For Biljana, trust is about encouraging open dialogue and sharing the truth

    “Trust is the openness between people who are aligned to a greater intent – even if their opinions differ”

Connect with our Trust team

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