Skip to main content

FastForward EX powered by ServiceNow

Ignite the Future of Work with a modern digital workplace.

FastForward EX powered by ServiceNow unites technology and HR strategy. With our modular implementation, you can quickly address your organisational priorities—and progress employee experiences from good to great.

Unlock Productivity and Enhance Experiences

To meet workers’ expectations and improve business productivity, organisations must adopt design thinking that aligns work, the workplace and the workforce.

Leverage Deloitte’s thought Leadership and ServiceNow’s capabilities to support the modern workplace with cutting-edge HR transformation practices, technologies and next-gen process design.

Implement ServiceNow HR Service Delivery (HRSD) with a comprehensive suite of features for managing cases, knowledge, documents and workflows. Our approach enables organisations to quickly boost productivity and innovation through agile sprints, delivering meaningful capabilities in as fast as nine weeks.

Get deeper insights with advanced analytics | Watch our technical demo

With our best-practice methodology—backed by human-centred design—we help organisations prepare for the disruptions of the future. We quickly deploy pre-developed Survey templates so you can gain real insights into your workforce. And by applying business intelligence, automation and Data insights, you can be more responsive to changing needs.

AI powers service excellence acceleration

FastForward EX is equipped with a range of Generative AI (GenAI) capabilities, including pre-configurations that offer employees summarised knowledge content, an intuitive Virtual Agent for accelerated issue resolution and a quick, easy way for agents to use GenAI to summarise customer chat conversations and case details to get the context of the case. They can also generate case resolution notes to share with other agents and resolve cases faster.

To further empower teams to improve efficiency and outcomes, FastForward EX harnesses machine learning (ML) and AI technology. Using its advanced search algorithms and AI-driven features, FastForward EX efficiently navigates extensive knowledge content and operational Datasets to provide timely and relevant results.


Unleash the Power of a Connected, Productive Digital Workplace

With a platform built for speed, proven experience driving change across stakeholders and a commitment to be one step ahead, Deloitte and ServiceNow unite technology and human capabilities in a way that few can.

Our services