FastForward EX powered by ServiceNow

As economic pressures loom, organisations are feeling the imperative  to do more with less—but as work continues to be more enhanced with technology, fragmented systems and tools are creating costly inefficiencies. 

Many businesses rely on an ecosystem of legacy tools and processes that leave employees spending up to 40% of their time looking for the information they need to do their jobs—doing work about work. Meanwhile, HR resources are spending as much as  57% of their time on administrative tasks. 

Workers are frustrated with these difficult-to-navigate ecosystems, but that’s not all—the resulting productivity losses can have a significant impact on the organisation’s bottom line.

For organisations to deliver on the promise of streamlined experiences while also improving efficiency, they must strike a balance between investing in the right technologies and putting the workforce at the centre of design.

With FastForward EX, you can provide a one-stop shop for workers that enhances experiences, offers personalised guidance and empowers well-being. 

It comes preconfigured with the functionality, processes and workflows needed to transform your workforce’s digital experience. This enables organisations to “fast forward” the conversation, quickly moving through basic design decisions to concentrate on the critical modifications required for a successful go-live experience.  

As a result, organisations can implement ServiceNow HRSD more quickly, boosting productivity and efficiency at speed while delivering a streamlined employee experience. And by integrating with select collaboration platforms and your existing systems of record, we help to enable sharing and collaboration capabilities. 

• Speed to value : Reduce overall design, development, deployment and costs  by accelerating the implementation timeline. More time to focus on higher-value opportunities (and must-have localisations) rather than starting from scratch.
• A unified platform : Provide your workforce with one primary platform to maximise the company’s technology investments, streamline workflows, increase knowledge sharing and enable better insights.
• Transform the workforce experience : Provide your workforce with personalised digital experiences at work that are on par with the experiences they have outside of work. Enable your workers to work from anywhere, at any time and from any device - with ease.
• Improve operational effectiveness : FastForward EX provides a platform to improve HR operational effectiveness and a path to migrate to a leading practice operating model through enabling technology practices and automation.
• Drive productivity and revenue growth : Companies in the top quartile of workforce experience are 25% more profitable than competitors in the bottom quartile. Create a streamlined experience to remain competitive. Organisations with highly engaged workers experience a 3-year revenue growth rate 2.3 times greater than average.

• Commonly used HR services designed to align with Core Human Capital Management (HCM) processes 
• Consumer grade, single-entry portal with AI-enabled search that exceeds today’s best-in-class User Experience and Employee Experience standards 
• Personalised guidance and attention to employees and HR through research-based HR service catalogue and intuitive knowledge functionalities
• Real-time, robust Reporting and dashboard functionalities designed to measure HR performance operationally and strategically
• Onboarding and Offboarding lifecycle events that employees can leverage to mimic human actions
• Catalogue of pre-packaged and commonly used integrations that can be leveraged as a template to provide Data and insights
• Seamless integration with leading core HCM solutions to provide HR agents and HR managers with increased insight and proactive management

The more mature the digital environment, the more your business can elevate the workforce experience, drive successful outcomes and maximise resiliency for years to come. 

Investing in the digital workplace helps you to create an environment in which employees can thrive—and your business can become future-proof.

Together, Deloitte and ServiceNow are transforming the workforce experience and enabling the new world of work. 

A reimagined workplace starts by elevating human experiences. With our deep expertise across digital business and human capital, we’re helping organisations build the foundation for a more connected, engaged and productive workforce.

With GBS on Now, Deloitte and ServiceNow help organisations accelerate the transformation journey.By adopting a growth mindset and a focus on business impact, you’ll provide excellent experiences and deliver services faster— while powering innovation and continuous improvement.

Legal needs a new approach to truly optimise the world of legal work. 

With Legal Service Delivery, Deloitte and ServiceNow turn legal request management into your advantage—and enable complete visibility from intake to insight.

Together, Deloitte and ServiceNow help leading organisations unlock their digital workplace potential by optimising their Real Estate footprints, operating models and enabling technologies.