Skip to main content

FastForward EX powered by ServiceNow

Ignite the Future of Work with a modern digital workplace.

FastForward EX powered by ServiceNow unites technology and HR strategy. With our modular implementation, you can quickly address your organisational priorities—and progress employee experiences from good to great.

Dive into our perspective on 'Modernising HR'

Unlock Productivity and Enhance Experiences

To meet workers’ expectations and improve business productivity, organisations must adopt design thinking that aligns work, the workplace and the workforce.

Leverage Deloitte’s thought Leadership and ServiceNow’s capabilities to support the modern workplace with cutting-edge HR transformation practices, technologies and next-gen process design.

Implement ServiceNow HR Service Delivery (HRSD) with a comprehensive suite of features for managing cases, knowledge, documents and workflows. Our approach enables organisations to quickly boost productivity and innovation through agile sprints, delivering meaningful capabilities in as fast as nine weeks.

Get deeper insights with advanced analytics | Watch our technical demo

With our best-practice methodology—backed by human-centred design—we help organisations prepare for the disruptions of the future. We quickly deploy pre-developed Survey templates so you can gain real insights into your workforce. And by applying business intelligence, automation and Data insights, you can be more responsive to changing needs.

Get in Touch

Declan Watson

US - Principal | Human Capital Technology

Declan is a principal with Deloitte Consulting LLP, where he serves as the Human Capital leader for Industrial Products & Construction. He has more than 25 years of human resources (HR) transformation experience in guiding global organizations with the development of their HR strategy and service delivery models (i.e., operating models), including HR shared services, and the development and deployment of enabling HR technologies. He is a frequent speaker at North American and European HR conferences on topics ranging from HR portal strategies, to global HR transformation, and technology adoption. Throughout his career, Declan has led projects focused on HR transformation, HR service delivery model design, business process reengineering and outsourcing, large HR systems implementations and post implementation support, and standing up HR shared service centers in North America, Europe, and Asia. In addition, Declan has assisted organizations in developing their HR outsourcing strategy and with their transition out ‘to’ and back ‘from’ various HR BPO providers. Declan graduated from Trinity College Dublin with an honors degree in microelectronic engineering (BA, BAI, MA).

Daniel Chee

APAC - Associate Director & ServiceNow Human Capital Lead

Dan leads the Deloitte ServiceNow HR practice for New Zealand and takes on a leadership role across Asia Pacific. Dan brings a combination of ServiceNow and HR expertise to Deloitte engagements, and has experience leading HR transformation, organization design, the development of organizational and people strategies, and the implementation of digital solutions. Dan has led some of New Zealand’s largest ServiceNow HR implementations for Deloitte.

Mostafa Noorzay

Managing Director

With over 23 years of experience, Mostafa's primary focus has been the area of Human Resource and tech enabled HR transformations that are focused on transforming the worker experience and the organization. He has a strong background in HR Transformation helping clients through all aspects of transformation from Imagine, Deliver, and transition to Run. His experience includes HR systems, process, and program design, focusing on the workforce experience, for global multi-national organizations.

John Sanderson

Canada - Partner, Human Capital

A Deloitte Canada Leader and HR Transformation Partner with a history in emerging technologies and a demonstrated track record in Professional Services and the Computer Software industry. His strong knowledge of system implementations & HCM subject matter comes from numerous hands-on full life-cycle projects and direct experience with multi-disciplinary integration points within very complex environments; from Operations, HR, Logistics, Financials, Portals, Workflows and Delivery Models, Mobility, and CRM. John is skilled in Business Process, Core HR, Talent Management, Cloud and On-Prem integration Implementations, and IT Strategy, and has recently been engaged in multiple Artificial Intelligence/ Machine Learning projects that focused on a new generation of HR Applications rooted in the Human Experience.

The challenge

As economic pressures loom, organisations are feeling the imperative to do more with less—but as work continues to be more enhanced with technology, fragmented systems and tools are creating costly inefficiencies.

Find out more

How Deloitte can help

With FastForward EX, you can provide a one-stop shop for workers that enhances experiences, offers personalised guidance and empowers well-being. 

Find out more

Benefits

Reduce overall design, development, deployment and costs by accelerating the implementation timeline. More time to focus on higher-value opportunities (and must-have localisations) rather than starting from scratch.

Find out more

Key features

Commonly used HR services designed to align with Core Human Capital Management (HCM) processes

Find out more

AI powers service excellence acceleration

FastForward EX is equipped with a range of Generative AI (GenAI) capabilities, including pre-configurations that offer employees summarised knowledge content, an intuitive Virtual Agent for accelerated issue resolution and a quick, easy way for agents to use GenAI to summarise customer chat conversations and case details to get the context of the case. They can also generate case resolution notes to share with other agents and resolve cases faster.

To further empower teams to improve efficiency and outcomes, FastForward EX harnesses machine learning (ML) and AI technology. Using its advanced search algorithms and AI-driven features, FastForward EX efficiently navigates extensive knowledge content and operational Datasets to provide timely and relevant results.


Read more

Unleash the Power of a Connected, Productive Digital Workplace

With a platform built for speed, proven experience driving change across stakeholders and a commitment to be one step ahead, Deloitte and ServiceNow unite technology and human capabilities in a way that few can.

Read more

Our services

Digital Workplace

As work becomes increasingly dispersed across organisations, the labour market more competitive and teams more connected, building a digital workplace on par with the experiences workers have as Consumer is an essential part of your business strategy.

Find out more

Workforce Experience

Today’s workplace is digital—and in this quickly changing world of work, enhancing workforce experience is key to driving meaningful business value.

Find out more

GBS on Now

Innovative GBS leaders are embracing the opportunity to unite functional silos across HR, legal, finance and procurement— streamlining user experiences and driving service intelligence across the organisation.

Find out more

Legal Service Delivery

Legal departments are critical to executing successful business strategy. But today’s legal teams manage more requests, regulations and administrative work than ever before.

Find out more

Workplace Service Delivery

In this new era of work, you’ll find the inflection point between talent retention and flexible working at the point where people and places connect.

Find out more

Recommendations

2023 Global human capital trends

What will it take for organisations—and humans—to thrive in a boundaryless world? Explore Deloitte's 2024 Global Human Capital Trends report to find out.

Thriving beyond boundaries - Deloitte and ServiceNow | Deloitte Global

Alliance