Steve has 22 years of digital and consultancy experience spanning the design and delivery of enterprise level platforms across Australia and the UK. Having a focus on customer design and the adaptation of customer needs across the various digital channels, Steve helps organisations understand how and where their customers engage with their brand, how technology is rapidly changing, and then helps them implement new solutions and capabilities to transform to their future state.
With a specialty in the Financial Services market - retail banking and wealth management - Steve manages transformational change across the digital distribution platforms and into the assisted service channels. This includes a combination of both underlying technical enablers such as identity, integration, data platforms, CRM, and devOps processes supported by business operating models and change management programs.