Simon is a Director at Deloitte Digital. He has over 18 years' experience building and delivering innovative, customer-focused digital solutions for organisations across Australia, the UK, and Europe. Starting his career as a software engineer in the early days of the web, Simon has helped financial services, retail, media, telecommunications, and public sector clients establish their online presence and service their customers through web, mobile, and in-store channels. Conversational interfaces such as voice, chat, and messaging are a particular passion area for Simon, and as the lead for voice and conversational AI for Deloitte Digital Australia, he is pioneering the understanding and use of conversational technologies in building the customer experiences of the future.