In partnership with Salesforce, Deloitte has launched a digital health series focused on discussing key Australian healthcare sector issues and how to leverage digital transformation opportunities for healthcare system success.
Discover our previously discussed digital health topics and playback the webinars below.
With rapid pressures on Australia’s digital healthcare capacity from the COVID-19 pandemic, Deloitte and Salesforce joined in an engaging discussion on how healthcare organisations can make a truly connected care system, and the digital tools and transformation models to combat roadblocks in operational channels.
For most healthcare organisations, their contact centre is often the first line of defence when it comes to fielding patient inquiries and resolving any challenges patients might be experiencing. With increasing workflow volumes for contact centres, workforce shortages, unprecedented crisis management, and the patient vs. employee experience on the line, the need for contact centre modernisation to help both the healthcare customer and agent is now the standard of care for the industry. High-functioning contact centres can efficiently facilitate both clinical and nonclinical services as well as coordinate care across the system.