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Australia's Health Reimagined

The journey to a connected and confident consumer

The COVID-19 pandemic has rapidly accelerated digital health in Australia, bringing new ways to improve and support our health and wellbeing. But through this period of change, we’ve lacked an understanding of what people want and expect from digital health. When should it be used? What should it look like? What impact may it have on health outcomes?

With so much change in health, it’s important to take stock and be clear on what we want from our health system. It’s vital we reimagine the health system with purpose and set a path to address not just the sustainability but also equity, as well as elevating the role of the consumer and better engaging our health workforce.

Australia’s Health Reimagined builds on the findings of a comprehensive consumer survey to bring much-needed insights into digital health, underpinned by four key aims: 

  • Demonstrate why now is the time to reimagine health in Australia
  • Illustrate a bold ambition for the future of health
  • Present a three-horizon model to deliver this future
  • Recommend actions for policy, research and practice

The whitepaper is part of a joint national project by Deloitte, Curtin University, the Digital Health Collaborative Research Centre and the Consumer Health Forum of Australia to better understand consumer preferences and expectations of virtual healthcare. 

What is digital health?

Digital health is defined as non-face-to-face clinical care enabled by digital technology. It’s diverse in application and constantly growing in scope to help connect clinicians, patients, care teams and other health professionals. The global response to COVID-19 has been a tailwind for digital health technologies and processes such as remote consultations, digital record-keeping, medical devices and sensors, apps, wearables, artificial intelligence and robotic carers.

Explore supporting resources on digital health

Australia’s Health Reimagined is supported by a rapid review of recent academic literature, an accompanying consumer explainer and one of the largest consumer surveys on digital health since the beginning of the pandemic (available on request).

1. Download the Rapid Review  2. Download the Consumer Explainer

Webinar Series

Don’t miss our webinar series to hear from influential thought leaders such as Dr Brendan Murphy, Secretary to the Department of Health and Leanne Wells, CEO of the Consumers Health Forum of Australia.

In just a few months, modern healthcare has experienced a profound disruption across the globe. Whilst there is a desire to get ‘back to normal,’ a number of aspects of how healthcare historically operated, have left us vulnerable to the impact of COVID-19 and in need of critical change. As we continue to adapt to the new normal, we have developed a series of critical conversations designed to explore the opportunities that exist within our healthcare system and identify how we might achieve greater integration across the healthcare sector by combining virtual capability with face-to-face care.


  • John Meacock (Global Chief Strategy Officer, Deloitte)
  • Toby Hall (CEO St Vincent’s Health NSW)
  • Stephanie Allen (Global Healthcare Leader, Deloitte)
  • Rohan Hammett (AP Healthcare Leader, Deloitte)

View the recording here

In times of crisis, extraordinary demand is placed on leaders to respond effectively . In the healthcare sector, the long-term effects of COVID-19 are emerging rapidly, forcing leaders to adapt to new virtual behaviours and reconsider the value of historic governance structures. Session Two: Leading in Times of Change, will explore how leaders across the healthcare continuum have navigated their way through the COVID-19 crisis using virtual capabilities and ultimately improve clinical outcomes, strengthen care coordination and enhance the patient experience.


  • Lt Gen David Morrison AO (Former Chief of Army)
  • Dr Bruce Green (Managing Director and Chief Medical Officer, Deloitte US)
  • Dr Jillann Farmer (Deputy Director of Clinical Excellence, QLD Health)

View the recording here

Health systems are simultaneously managing their responses to COVID-19 and identifying pathways to the ‘new normal.’ These future systems will require a greater focus on virtual health, new workforce and funding models, connected care and consumer empowerment.

Session Three: Our Economy and Our Health System will explore the inextricable link between our health system and the economy and will discuss the importance of infrastructure in supporting not only economic recovery, but also the opportunity to drive long-term health system transformation.


  • Nicki Hutley (Partner, Deloitte Access Economics)
  • Luke Houghton (Partner, Financial Advisory and Infrastructure Lead)
  • Amanda Larkin (CEO, South Western Sydney Local Health District)

There is no question that we’ve seen a rapid acceleration of Australia’s virtual care capacity as a result of the COVID-19 global pandemic. However, there are a myriad of questions relating to the role of virtual health in Australia and how we ensure that the capability meets the ultimate aspiration for this model in the future.

Join our expert panel as we explore fundamental considerations including:

  • What the path from telehealth to virtual care looks like and how we best navigate it
  • The pace we need to deliver scale and value to ensure it remains viable
  • How we increase value through a hybrid virtual care model
  • Whether we are ready for this hybrid care model and if everyone, from clinicians to patients, actually want it.


Kulleni Gebreyes – Partner, Deloitte US
Brendan Murphy – Secretary, Department of Health
Leanne Wells – Chief Executive Officer, Consumer Health Forum
Steve Hambleton – former State and Federal President, Australian Medical Association

View the recording here

The path from telehealth to virtual care requires the reimagination of healthcare pathways, but what are the key barriers to transition into new models of care? Respondents to our post-webinar survey identified many considerations which we’ve summarised into five key barriers.

Download the post-webinar survey infographic here.

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