In the future, a city’s prosperity is likely to depend more on social inclusion levels. Improves liveability and cohesion: Inclusive cities eliminate spatial fragmentation, embrace mix-development, respect differences, and create the right environment supported by infrastructure for everyone to thrive. It is the foundation for a vibrant, safe and innovative city, leveraging agglomeration and diversity. For example, to make the London public transport network convenient and more accessible, the Royal London Society for Blind People created a Wayfindr to enable visually-impaired people to move independently through their various environments – whether completing day-to-day tasks or exploring new places– by giving them access to reliable directions from their smart phones and other devices.²

Enhances economic competitiveness and productivity of cities: In a more inclusive and well-integrated city there is frequent interactivity between stakeholders, which results in enhanced productivity and economic growth for all communities. Analysis by Deloitte in Australia has estimated that the economic dividend to the country from a more inclusive society would be EUR 10.4 billion annually,³ close to one per cent of Australia’s GDP. The same is evident in US cities, as the following graph shows⁴.

Improves resilience: By creating a connected and inclusive physical and digital infrastructure, cities can give their residents access to an improved range of shared services, achieving joint economies of scale and accelerating prosperity. Inclusive cities also provide opportunities to expand knowledge sharing, promoting collaboration across the entire population, which in turn builds a more resilient society.

Implement proactive multi-sector solutions, both preventative and curative: To address multi-dimensional issues, while building an integrated approach to urban and inclusive city planning, measures for inclusion should be prioritised, such as combining access to land, citizen engagement, violence prevention and measures to support skill-building in localities.

Promote an integrated planning approach instead of a fragmented one: A lack of inclusivity when planning housing and public infrastructure is typically the starting point for inequality. High population density is a driver of economic growth in a city, but it also makes residents vulnerable to health risk. For example, during the COVID-19 crisis, some neighbourhoods could not provide social distancing arrangements; and a project developed by the World Bank to map COVID-19 hotspots found that they were locations of public infrastructure (such as water fountains and public toilets).⁵

Follow an equity-centred by design approach: For decades, local and national governments have been employing inclusive design, also known as universal design, primarily in the form of infrastructure improvements that accommodate physical disabilities—such as audible walk signals and wheelchair ramps. Moving a step further, equity-centred processes and policies can help reduce systemic barriers faced by historically marginalised and excluded groups, elderly, children or others. When rethinking programme structures, communication platforms, and digital algorithms, cities should try to move towards inclusive and equity-centred design. It means considering the outcomes and not only intentions, and also embedding equity of access and process in the design, transformation and delivery of services.

Improve technology solutions, their adoption and digital skills, supported by adjusted regulation: To boost participation, inclusion and interaction within a city’s ecosystem, city leaders could launch digital literacy programmes, improve the broadband infrastructure and develop policies for affordability. Additionally, leaders should invest in promoting digital skills to ensure that everyone can participate in the digital transition.

Pursue data equity: Data collected and analysed for decision-making must accurately represent the entire underlying population and minimises bias. The use of AI and algorithms introduces a risk of using potentially distorted datasets in the design of services and programmes. Improper use, handling and interpretation of data could exacerbate social inequalities and bias.

Establish inclusive living labs: Create and foster dedicated public spaces and environments where city planners can test solutions, assess their desirability, acceptance and impact, and evaluate whether to scale them up to the whole city,⁶ in a co-creation process involving everyone.

Use agile methods to respond rapidly and anticipate citizens’ needs: With increasing amounts of data collected and processed to meet citizens’ needs, many governments have moved to the cloud to scale up their services. For instance, Rhode Island modernised its unemployment insurance contact centre during the pandemic using cloud technology, going from a capacity of just 75 to 2,000 concurrent calls.⁷ Governments can follow the Netflix model, and use algorithms to anticipate people’s needs and organically adapt their services to the individual. An agile approach is critical for adjusting quickly.

Medellín, Colombia

Two decades ago, the city of Medellín was infamous for its high homicide rates, economic inequality and social exclusion: in 2012 over 6,000 people were killed. However the city started transforming into an urban inclusive community through an integrated planning approach to improving connectivity, education and public facilities, with a special focus on the poor.

The initial stages of transformation began in the 1990s, when the focus was on restructuring public spaces and the landscape through targeted territorial regeneration initiatives that involved connectivity enhancement and community participation, with a special focus on increasing the competences of excluded citizens.⁸ Initiatives such Medellín Metrocable, the world’s first cable car system for public transport, connected the city’s poor neighbourhoods with the city centre, subways and bus networks. San Javier outdoor escalators, public outdoor escalators connecting one of the poorest and most violent neighbourhoods (Comuna 13) on steep hills to the city centre, was another key project in 2011 that contributed to the development of an inclusive city.

An important focus of the strategy was on education. The local government created public facilities including of libraries and schools across all neighbourhoods, many located near to subway stations to promote accessibility. Likewise, parks and sports facilities were also built in areas surrounding the cable car stations.

There was also investment in the programme “Medellín, the most educated” for educating people - especially in early childhood and primary education – as a powerful way of reducing poverty and improving society.

There are other initiatives that make Medellín a global case study in social inclusion. More recently, programmes such as the adoption of open government policies (accessibility of data and public information) investments in ICT (free internet access zones)⁹ and social co-creation practices (like Mi-Medellín for mass participation) have contributed to the creation of a smart Medellín.

Quito, Ecuador

Some years ago, sexual harassment on public transport was increasing at an alarming rate in Quito. In 2014, 81 per cent of women travellers reported being a victim of sexual violence in public.¹¹

As a social inclusion initiative, the Bájale al Acoso campaign was launched in 2017 to fight sexual harassment in the public transport bus system through instant reporting via SMS text messages. A victim can send a message to the authorities with the word ’harassment’ and the bus ID: a response mechanism is activated immediately, notifying the driver, setting off an alarm inside the bus, and sending an alert to a Brigade that gets in touch with the victim within three minutes.¹² The initiative is ongoing and has helped to protect thousands of women and build a safer city. As a result, in the first two years of implementation 2,800 cases of sexual harassment were reported, and 73 perpetrators were prosecuted.

The Bájale al Acoso strategy has raised broader public awareness and is contributing to the building of a more equal and inclusive society. Similar initiatives against sexual violence were introduced into schools to support children (3,607 cases were registered between 2014 and May 2020).¹³ Buenos Aires in Argentina and other cities are replicating the Bájale al Acoso project. The strategy will also be replicated in the metro system in Quito.¹⁴

Nagareyama, Japan ¹⁵

With a population of 200,300 inhabitants (as of March 2021), Nagareyama has aimed to be the best Japanese city for raising children. Under the motto “Think Motherhood, Think Nagareyama”, the city has evolved since 2009, when the programme was launched.

The problem of an ageing population and low birth rates is not exclusive to this city, and is common to all Japan. Nagareyama, in Chiba Prefecture, developed a marketing strategy to attract younger people. Among the objectives were to develop organised urban green spaces, increase public services and infrastructure to support parenting and children’s education, and promote family activities and tourism events to attract non-residents. The programme targeted women as the individuals most likely to be attracted by a liveable city.

Listening to the priorities of women, the city implemented changes to its public transport system, with a child drop-off and pick-up point in day care centres to alleviate the daily burden of mothers working in the Tokyo metropolitan area. The strategy has also created entrepreneurship programmes for mothers and co-working facilities to balance their work and personal lives. Green spaces have been improved, and Nagareyama is now seen as the forest city nearest to metropolitan Tokyo.

The population of the city has recovered: the average number of children per family rose from 1.16 in 2007 to 1.53 in 2017.