1. Fluid government workforce models

To tackle changing citizen preferences, employee needs, and talent shortages, governments are exploring new workforce models and are prioritising flexibility.

2. Bridging the data-sharing chasm

The public sector can now tap into vast amounts of data around the world to make mission decisions. By paying special attention to data governance and the broader purpose of data usage, government agencies can break down barriers to improve data-sharing across government, companies, academia, and individuals to create innovation, enhance public services, and improve people's lives.

3. Tackling funding silos

Governments have long recognised the need to break down funding barriers to achieve better outcomes. Fostering greater collaboration and shared problem-solving can help resolve roadblocks to creating greater public value.

4. Tailored public services

Digital technology is enabling greater personalisation. Tailored services can be more effective and equitable, towards a “government for one”.

5. Back-office innovations improving mission performance

Government back-office functions and processes are moving beyond automation and internal efficiency. Government agencies in all sectors are using data to innovate back-office functions to better allocate resources, identify risks, and improve service delivery.

6. Regulation that enables innovation

To catalyse innovation, government regulatory agencies encourage investment, streamline regulation, and set standards to promote industry best practices.

7. Teaming up to deliver whole health

Governments are actively working toward restructuring complex, multi-layered healthcare systems to deliver integrated patient-centred health and social care services.

8. End-to-end justice

Creating a more just society calls for collaboration and resource-sharing across the justice system. This goes beyond courts, law enforcement, and corrections and includes the private sector, non-profits, and communities.

9. Security by network

The influence of the private sector, non-profits, and individuals on global issues such as national security, diplomacy, technology innovation and climate change is growing. Governments are finding ways to build greater cooperation with these entities—developing mechanisms to align on key incentives and achieve shared goals.