1. Fluid government workforce models
To tackle changing citizen preferences, employee needs, and talent shortages, governments are exploring new workforce models and are prioritising flexibility.
2. Bridging the data-sharing chasm
The public sector can now tap into vast amounts of data around the world to make mission decisions. By paying special attention to data governance and the broader purpose of data usage, government agencies can break down barriers to improve data-sharing across government, companies, academia, and individuals to create innovation, enhance public services, and improve people's lives.
3. Tackling funding silos
Governments have long recognised the need to break down funding barriers to achieve better outcomes. Fostering greater collaboration and shared problem-solving can help resolve roadblocks to creating greater public value.
4. Tailored public services
Digital technology is enabling greater personalisation. Tailored services can be more effective and equitable, towards a “government for one”.
5. Back-office innovations improving mission performance
Government back-office functions and processes are moving beyond automation and internal efficiency. Government agencies in all sectors are using data to innovate back-office functions to better allocate resources, identify risks, and improve service delivery.