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Public Sector Operations

Running complex Government solutions simply

Whether during ‘normal’ times or after a crisis, it’s imperative that citizen interactions with Government for advice or services are efficient, seamless and timely. Deloitte is dedicated to helping all levels of Government give citizens the support they need no matter the circumstances.

In times of stability or crisis, citizens expect their interactions with government to be efficient, timely and fair. Deloitte’s Public Sector Operations team is dedicated to supporting all levels of Government give citizens the support they need, no matter the circumstances.

Our team of experts is as diverse as the range of issues we help our clients solve. From large-scale delivery operations, grant assessment programs to clearing backlogs - we ensure that Government programs are administered equitably, accurately and efficiently.

Our approach merges high-performing team members with agile and adaptive technology, decades of global best-practice learnings and unique shared delivery models. We work closely with departments to tailor our approach and methodology, and frequently take on operational accountability to support their teams when rapid scale or unique capability is required.

Our suite of solutions can help to rapidly respond to incoming citizen enquiries, building workflows to support repetitive and complex processing, triaging, and prioritising applications, implementing quality control mechanisms, and providing audit and reporting capabilities to provide transparency and good governance.

Grants Operations

Whether implementing large-scale grants programs, assessing applications and complaints or reducing backlogs to access services, our team specialises in accelerating citizen outcomes through world-class service delivery. We can help you design, evaluate or streamline your current grants program, including establishing end to end processes for payments programs and systems. We can establish and run an end to end grants program using your grants administration solution, or ours. We specialise in the execution phase of the grants lifecycle, bringing technology solutions, scaled assessment capability and experience with applicant communication. We can also provide you with a platform that allows search, application and assessment of grant applications, and also the management of grant agreement from execution to conclusion. 

Our approach to undertaking grant assessments, quality assurance and providing progress reports streamlines the process for Departments; providing accurate assessment outcomes, cost-effective and scalable resourcing and on-time reporting. 

We work with the Department to agree on the grant assessment workflows and develop escalation channels to streamline assessment outcomes and decisions. This includes establishing communication pathways and aligning on reporting requirements. Our quality management framework is a key differentiator of our offering. This approach is embedded from day one and includes ongoing training, quality assurance and targeted feedback loops. In addition, structured and efficient governance processes including decisions and issues logs and audit trails of documentation facilitates transparency and provides the Department with oversight of both progress and quality. 

You can depend on us, so citizens can depend on you.

Building the best solution with smart humans and the right technology

Our approach to technology is flexible so that we can meet the needs and reach the most favourable outcomes for each parties’ unique preferences and needs. Whether we use our clients’ technology, our own assets, or work with an alliance partner – we focus on understanding what is required before we commit to building the best solution.