Whether implementing large-scale grants programs, assessing applications and complaints or reducing backlogs to access services, our team specialises in accelerating citizen outcomes through world-class service delivery. We can help you design, evaluate or streamline your current grants program, including establishing end to end processes for payments programs and systems. We can establish and run an end to end grants program using your grants administration solution, or ours. We specialise in the execution phase of the grants lifecycle, bringing technology solutions, scaled assessment capability and experience with applicant communication. We can also provide you with a platform that allows search, application and assessment of grant applications, and also the management of grant agreement from execution to conclusion.
Our approach to undertaking grant assessments, quality assurance and providing progress reports streamlines the process for Departments; providing accurate assessment outcomes, cost-effective and scalable resourcing and on-time reporting.
We work with the Department to agree on the grant assessment workflows and develop escalation channels to streamline assessment outcomes and decisions. This includes establishing communication pathways and aligning on reporting requirements. Our quality management framework is a key differentiator of our offering. This approach is embedded from day one and includes ongoing training, quality assurance and targeted feedback loops. In addition, structured and efficient governance processes including decisions and issues logs and audit trails of documentation facilitates transparency and provides the Department with oversight of both progress and quality.
You can depend on us, so citizens can depend on you.
Building the best solution with smart humans and the right technology
Our approach to technology is flexible so that we can meet the needs and reach the most favourable outcomes for each parties’ unique preferences and needs. Whether we use our clients’ technology, our own assets, or work with an alliance partner – we focus on understanding what is required before we commit to building the best solution.