In times of stability or crisis, citizens expect their interactions with government to be efficient, timely and fair. Deloitte’s Public Sector Operations team is dedicated to supporting all levels of Government give citizens the support they need, no matter the circumstances.
Our team of experts is as diverse as the range of issues we help our clients solve. From large-scale delivery operations, grant assessment programs to clearing backlogs - we ensure that Government programs are administered equitably, accurately and efficiently.
Our approach merges high-performing team members with agile and adaptive technology, decades of global best-practice learnings and unique shared delivery models. We work closely with departments to tailor our approach and methodology, and frequently take on operational accountability to support their teams when rapid scale or unique capability is required.
Our suite of solutions can help to rapidly respond to incoming citizen enquiries, building workflows to support repetitive and complex processing, triaging, and prioritising applications, implementing quality control mechanisms, and providing audit and reporting capabilities to provide transparency and good governance.