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2025 global insurance outlook

Evolving industry operating models to build the future of insurance

Focusing on agility, innovation, and customers to help navigate complexities and meet new demands

 

Despite escalating changes, the insurance sector’s risk-averse culture has a restrained pace for innovation. As risks become more complex and consumers more informed, insurers should consider adapting their legacy infrastructure, processes, and business models to remain relevant. 

The 2025 global insurance outlook report examines the questions insurance leaders should be asking about insurance sector opportunities, adoption of emerging technology and its impact on their workforce, and elevating their societal purpose in a financially sustainable way. Furthermore, it highlights how operational excellence, product innovation, and tax compliance are essential for weaving a secure safety net.

Key findings:

  • Insurers may need to rethink the way insurance works and how they interact with customers and distributors.
  • Restructuring will likely require innovating product solutions, elevating technological excellence, and streamlining operations.
  • Insurers can consider advanced capabilities to more profitably broaden the insurance value proposition to a wider population.
  • Amassing and analysing vast amounts and sources of data may require rebuilding goodwill among.
  • Forming partnerships and ecosystems may be increasingly necessary for better speed and flexibility in adapting to change.
  • New global tax requirements may provoke insurers to rethink different organizational structures.

Previous Edition:

2024 global insurance outlook report

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