Skip to main content
Perspective:
Perspective
25 May 2023
5 minute read

The Customer Revolution

Transformation of energy distribution business models

The Customer Revolution:Transformation of energy distribution business models
674 KB PDF

Customer led change to energy distribution business models

The gas and electricity supply sectors have traditionally been a ‘low involvement’ category for utility customers. Everyone takes their gas and electricity supply for granted (as they probably should in a first world economy), they enjoy relatively low and competitive retail prices and they pay their bills with no more than occasional grumble for what they get – a high quality and regular supply of energy.But increasing prices, intense media scrutiny on issues such as the carbon tax, smart meters and the availability of alternative energy sources have placed the industry front and centre in the minds of consumers. Energy costs and perceptions of price inferred from this become a key point of engagement for customers.

Did you find this useful?

Yes
No

Thanks for your feedback

If you would like to help improve Deloitte.com further, please complete a 3-minute survey

Recommendations

Innovation in Electricity Networks

Innovation is the heart of any truly successful company. It differs from invention in that it goes beyond products and extends to platforms, business processes and the overall enhancement of a customer’s experience. Most importantly, innovation brings added value across all these areas.
Perspective
5 minute read

Decarbonising Shipping: All Hands on Deck | Deloitte global

Decarbonisation has become a global imperative and a priority for governments, companies and society at large which, in turn, are making commitments and increasing efforts to close the gap to net-zero emissions. To realise the ambition, progress needs to be made particularly in the harder-to-abate industries – industries that have long asset lifespans, high energy dependency and complexity of electrification – which represent 30 percent of global CO2 emissions.
Perspectives

Decarbonising the steel value chain: Forging new paths together | Deloitte Global

Decarbonisation has become a global imperative and a priority for governments, companie  and society at large. This report discusses how the decarbonisation of steel can be accelerated by activating the value chain and how collaboration plays a critical role in making this happen. It also identifies some major barriers and proposes potential solutions to overcome these challenges in order to achieve net-zero carbon emissions.
Perspective
10 minute read