Jeff Loucks et al., Future in the balance? How countries are pursuing an AI advantage, Deloitte Insights, May 1, 2019. To obtain a global view of how organizations are adopting and benefiting from AI technologies, in Q3 2018 Deloitte surveyed 1,900 IT and line-of-business executives from companies that are prototyping or implementing AI solutions. Seven countries were represented: Australia, Canada, China, Germany, France, the United Kingdom, and the United States.
Deloitte researchers assert that, while the skills needed to execute specific tasks are ever-changing and subject to automation and obsolescence, enduring human capabilities that help with understanding the context of a problem, exploring alternative solutions, and creatively applying new techniques will outlast technology advances and market shifts. They recommend that businesses embrace and cultivate these human capabilities—e.g., imagination, empathy, curiosity, resilience, creativity, social intelligence, teaming, and critical thinking—in order to increase their strategic advantage. See John Hagel, John Seely Brown, and Maggie Wooll, Skills change, but capabilities endure: Why fostering human capabilities first might be more important than reskilling in the future of work, Deloitte Insights, August 30, 2019.
