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Business Continuity and Resiliency

Resiliency is a critical component of successful business management. Experience shows that typically more than 50% of businesses without an effective resiliency plan will ultimately fail following a major disruption. Increasing stakeholder and regulatory expectations demand an approach that ensures equal consideration is given to managing the immediate and longer term outcomes from incidents affecting people, processes, systems or events external to the organisation.

Resiliency is a state that an organisation aims to achieve by having the capability to:

  • Deflect a disturbance through understanding the environment, anticipating incidents and implementing controls to prevent / mitigate significant disruption
  • Withstand a disturbance by building in operational resilience into the day to day business processes
  • Respond and recover from a disaster by developing sound escalation structures and recovery plans
  • Continuously improve the processes through the evaluation of actual disruptions and testing of the resilience processes

Deloitte offer the following services to aid in building a resilient organisation:

  • Risk identification, classification, treatment and tracking
  • Operational resilience assessment and implementation
  • Business continuity management programme implementation and assessment that includes:
    • Business impact assessments
    • Risk assessments
    • Business continuity strategy development
    • Business Continuity Plan development
    • Policy and framework development
  • Disaster recovery /IT service continuity implementation and assessment
  • Emergency response and occupational health and safety compliance
  • Crisis management and communication plans
  • Training and awareness (General staff awareness, training BCM coordinators/team members on implementation, comprehensive in-house BCM course aligned with good practice)
  • Simulations and war gaming
  • Deloitte also offer the above services in a co-sourced model which provides clients with the comfort of having an up-to-date and maintained programme

Challenges that clients may face/need for service

  • Regulatory and governance requirements
  • Building operational readiness and response
  • Training staff in roles and responsibilities
  • Testing strategies and plans, identifying gaps and driving out false assumptions
  • Considering worst case scenarios
  • Aligning stakeholders and developing commitment to plans and strategy

Deloitte’s experience combined with the use of our methodology that is based on international good practice will assist clients to create organisational resiliency, a state in which issues are identified and managed before they arise, and prepare the client to respond the unexpected.

  • Regulatory and governance compliance
  • Brand/Reputation Protection
  • Protection of the health and safety of staff
  • Viability of the company: Keeping the company in business after a major disruption
  • The protection of earning/profits
  • Competitive advantage in the market place
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