Smart Metering - Bringing the Utility Customer On Board
The voice of the customer - often passive, but always powerful - has been part of energy providers' strategic planning and program implementation initiatives for years. Whether through new rate plan pilot programs, focus groups, or board of director representations, customers have expressed their concerns rationally and emotionally about commodity price fluctuations, rising commodity prices, relative lack of control over consumption, and demand for renewable energy with less reliance upon petroleum-based fuel sources.
AMI and Smart Metering hold the promise of tangible cost, quality, and service improvements, but realize those benefits, the customer will need to accept a new role: not just speaking out, but engaging with the utility and taking positive action.
To find out more, please download the Smart Metering thought Leadership below.