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Health Care Enterprise Systems Solutions

Teaming for improved patient care


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Many leaders of health care systems are reluctant to take on an initiative as expensive – and pervasive – as transforming how they handle patient and medical information. And for good reason. Unless it’s done right, clinical information systems (CIS) implementation can create more problems than it solves. Frustrated doctors. Lost billings. Dissatisfied patients. But with the crush of mandates and regulations coming, there’s not much time left to figure out how you will lead your organization through a smooth transition to a fully integrated health information system.

Deloitte works with administrators and clinicians to help them in their efforts to develop a customized approach for improving patient care delivery and reduce administrative costs – while complying with electronic health record (EHR) mandates. This is a case where experience matters. Our consulting teams include physicians, nurses and pharmacists who have helped leading hospital systems, academic medical centers and stand-alone facilities realize significant cost savings while transforming how they serve patients. Working side-by-side with your own clinicians and administrators, we’ll help design solutions that can meet your financial and performance goals. Learn more about the offering.

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Meet our people

  • Tony Obey, principal, Deloitte Consulting LLP

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Smart change that’s driven by clinicians

There’s so much at stake – from quality of care and patient safety, and pay-for-performance and “meaningful use” requirements, to operational efficiency and cost control. And while it’s tempting to leap straight into a package model design and implementation, organizations should consider maximizing their investment by spending time up front on design to achieve vision and goals.

Once you have your vision and priorities defined, challenge this theory again: The faster the software is up and running, the sooner your organization will gain administrative efficiencies and integrated patient care. Because often it may not work out that way. Workarounds, double recordkeeping and physician resistance can quickly eat away any benefits of a speedy implementation. A smarter approach may be to engage your clinicians upfront. Work together to define how to deliver more effective clinical care, improve patient safety and quality and streamline administrative tasks through operational changes supported by new technology. With this approach, technology can become a tool to enable stakeholders to deliver care and improve patient satisfaction, rather than the driver.

How we can help

Deloitte works with administrators and clinicians to help them in their efforts to develop a customized approach for improving patient care delivery and reduce administrative costs – while complying with electronic health record (EHR) mandates. This is a case where experience matters. Our consulting teams include physicians, nurses and pharmacists who have helped leading hospital systems, academic medical centers and stand-alone facilities realize significant cost savings while transforming how they serve patients. Working side-by-side with your own clinicians and administrators, we’ll help design solutions that can meet your financial and performance goals.

We bring the vendor experience, process knowledge and change capabilities needed. Our approach complements the implementation methodologies of major health care related technology vendors. We also have demonstrated tools and methodologies that can act as accelerators for clients. Lastly, clinical engagement and adoption strategies can help change behaviors and develop the sense of ownership to make the human side of the equation work. Deloitte Consulting LLP’s Clinical Information Systems practice earned the Best in KLAS distinction as part of the 2010 Top 20 Best in KLAS Awards1: Clinical Implementation Principal Services in 2010. The Best in KLAS award represents the viewpoints and perspectives of our clients of how Deloitte ranks and our clients satisfaction with our services.

Here are some of the services we provide to health care systems:

Physician and clinical leader alignment. Help engage management and clinicians in defining a common vision for improving the patient experience and information flow, taking a collaborative approach that promotes ownership.

Clinical business case development. Help justify the return on investment for systems implementation with measurable performance goals, including financial, patient satisfaction, meaningful use and clinician adoption.

Package selection. Help with the evaluation of health IT vendor packages, considering value delivered, benefits and trade-offs.

Care-driven design, planning and management. Work side-by-side with your clinical and administrative teams to help design, test and implement the transformation of workflows, information sharing and technology solutions, with a view to transferring knowledge to health care organizations upon implementation and maximizing physician adoption.

Systems integration and rollout. Use proprietary tools and methods to help accelerate systems integration, develop and deliver clinician training and communications and measure performance results.

Bottom-line benefits

We help our clients generate benefits such as:

  • Improved patient experience and safety
  • Seamless transfer of medical information
  • Clinician-driven interdisciplinary design
  • System-wide clinician support and adoption
  • Competitive advantage in attracting targeted patients and quality care providers
  • Lower administrative costs and reduced paperwork
  • Accelerated CIS system design, build and integration
  • Issue-free process and systems implementation

Three ways to get more value now

Take your pulse. Talk with the leaders of your organization, both administrative and clinical. Ask what excites or concerns them about the changes required by the EHR mandate. Ask them what else could change to improve their organizations’ workflow and patient service delivery.

Be a patient for a day. Do you really know what patients experience at your facilities? Spend time in the waiting room. Follow a doctor on her rounds. Visit the labs. Talk to physicians, nurses and technicians to get their insights. Then validate your impressions with patient care reports and satisfaction surveys.

Talk to colleagues who were early-adopters. Talk – or better yet, visit – your peers who have already made the leap to a CIS system. Ask where their projects succeeded and fell short. Then ask what they would do differently.

Health Care Enterprise Systems Solutions in action

  • A large medical group with more than 80 practices wanted to integrate their patient information across the continuum of care. We leveraged our tools and methodologies to help them deploy enterprise practice management and electronic medical record applications system-wide. The applications were up-and-running at all practices within ten months with high satisfaction ratings from physicians.
  • Following a series of acquisitions, a global biotech firm found itself with a collection of independent businesses with different systems and processes, which was costly and inefficient. Working with more than a dozen vendors from six countries, we helped our client standardize business processes and operations, implement new systems and IT platforms and create a new technology infrastructure. As a result, the company was able to accelerate its development process from 18 months to as short as three to six months.
  • A large not-for-profit hospital in the Southern California region turned to us to help implement a full suite of inpatient applications after discontinuing a homegrown system due to physician dissatisfaction. Deloitte provided an accelerated approach to system design, build and validation and phased the implementation over three years. The result? Improved standardization of content and care delivery.

As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

 


1 2010 Top 20 Best in KLAS Awards: Software and Professional Services © 2010 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com.

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