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  • Infographic—mHealth: A check-up on consumer use
    Consumer interest in mobile health (mHealth) is strong and its potential to improve health care is high. Despite this interest, however, Deloitte’s 2013 Survey of U.S. Health Care Consumers shows that consumer adoption of mobile health technologies remains limited.
  • Will they come? Consumers and health insurance exchanges: Awareness, preferences and concerns
    Deloitte’s 2013 consumer survey reveals a lack of awareness around health insurance exchange (HIX) details and worries about cost. Engaging and informing consumers can help to convert interest into enrollment.
  • 2012 U.S. survey of health care consumers
    Five year anniversary of the survey provides a comprehensive view of health care consumerism exploring consumers’ behaviors, attitudes, and unmet needs.
  • 2011 U.S. and global survey of health care consumers
    The rising health care cost coupled with the current state of the economy have prompted many consumers across the globe to delay care, alter household spending, and worry about their ability to pay for future health care costs
  • The hidden costs of U.S. health care for consumers
    Out-of-pocket health care costs are a substantial and increasing burden; among the hardest-hit consumers are those with medical problems, seniors, and caregivers. This study examines the financial implications of health care on U.S. households.
  • 2010 Global survey of health care consumers
    This research finds similarities – and intriguing differences – in health care behaviors, attitudes and unmet needs among consumers in the United States, Canada, France, Germany, Switzerland and the United Kingdom.
  • 2010 U.S. survey of health care consumers
    In its third year, the research found that, despite difficult economic times and the ongoing health reform debate, consumers’ attitudes about the U.S. health care system remain largely unchanged from 2009 to 2010.
  • 2008 U.S. survey of health care consumers
    The study found many U.S. consumers want major changes in health care design and delivery with implications for providers, health plans, life science companies, policy makers and employers.
  • Health care consumerism: Opportunities and challenges for health plans
    Deloitte’s "2009 Survey of Health Care Consumers" offers insights for health plans to respond to the changing needs and preferences of their customer base, and strategies to use in responding to these opportunities and challenges.
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