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Service Delivery Insights: Fourth Quarter 2013

December 12, 2013

Global Talent, Global Service Delivery: A practical, specific action guide in the face of large market trends
Organizations that embrace the change of new, more capable and discerning talent can ask more of their global service delivery functions, extend their brands and benefit from two-way innovation flows. Organizations that cling to the old model may end up out of touch with their target markets, and they may send trained employees into the arms of competitors.
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Outsourcing amid complexity
New risks and challenges are surfacing with today’s outsourcing initiatives – including complex outsourcing options, integration issues and governance requirements. If these risks aren’t managed effectively, they can adversely impact an organization’s financial performance, operating model integrity and reputation.
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Ask the Pro: A Service Delivery Transformation perspective on “emerging market talent strategies”
Matt Szuhaj, director, Deloitte Consulting LLP
If you manage a global service delivery network, you should never be satisfied to hear yourself say “we can’t do that in Argentina” or “we can’t find that kind of person in Indonesia.” It’s time to evolve. Because your competition can, and will.
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From strategy to execution: An Outsourcing Advisory Services compendium – Issue 2
The articles in our latest compendium are based on recent developments in the world of outsourcing, insourcing and offshoring and offer insights on trends, approaches and specific challenges organizations may face as they embark on their respective journeys.
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The benefits of Global Business Services adoption
Nick Prangnell, director, Deloitte UK, explains the benefits of Global Business Services adoption at the Deloitte 2013 Shared Services & BPO Conference.
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Implementing a corporate legal process outsourcing solution
Service delivery approaches that worked for corporate legal teams in the past can no longer sustain the vision and requirements of the future. To address these concerns, corporate legal departments are increasingly looking to legal process outsourcing.
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As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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