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Partnering For Success

Designing resilient, scalable partnerships to achieve measurable results


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The homeland security enterprise is increasingly focused on resiliency in preparing for and recovering from a dynamic inventory of both manmade and natural threats. To enable resilience, delivery of critical information and services such as incident preparedness, protection, and mitigation capabilities cannot be delivered by government agencies alone. Resiliency activities instead require a complex network of state, local, and private sector partnerships. The National Infrastructure Protection Plan (NIPP) defines partnerships in this context as, “integrated network[s] of Federal departments and agencies, State and local government agencies, private sector entities, and a growing number of regional consortia—all operating together within a largely voluntary…protection framework.”

Congressional appropriators are increasing demands on agencies for outcome based metrics that demonstrate which partnerships are delivering value. While Federal agencies have made significant strides in establishing the need for both public-private and interagency partnerships to provide resilience capabilities, the ability to demonstrate effectiveness of existing partnership models is often hindered by an over-reliance on qualitative feedback, such as self-assessments and surface-level reporting, without sufficient performance metrics to measure results. Partnership sustainment has become a prime target for funding cuts because the impact and value to the nation’s security can be difficult to demonstrate. Results from partnerships can often take a long time to come to fruition and unless performance management is integrated into the development and lifecycle of service delivery, Federal agencies will continue to struggle with demonstrating partnership effectiveness.

Authors:

  • Hemal Vaidya, Deloitte Consulting LLP
  • Jan Lane, Deloitte Consulting LLP
  • Kwasi Mitchell, Deloitte Consulting LLP
  • Dave Furman, Deloitte Consulting LLP
  • Aaron Silverman, Deloitte Consulting LLP
  • Jamie Stansbury, Deloitte Consulting LLP
  • Leann Galezio, Deloitte Consulting LLP

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