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Strategy and Operations

In determining corporate strategy we are trying to find the answer to some fundamental questions, like:

  • what constitutes our business (should we change it?),
  • where are its limits (do we want to move them?),
  • where to position our business (somewhere else than now?), 
  • how to distinguish ourselves from our competition (what to excel at?),
  • where to focus our attention, resources, investments (what is the most important and the most urgent?).

Answering these questions becomes more and more difficult - constantly intensified market integration, growing competition, technological development and changes of values prized by clients force large scale changes in the market environment.

Our solutions include: 
>  Strategic management 
>  Change enablement  
>  Organizational solutions 
>  Business processes 
>  Corporate turnaround 
>  Mergers and acquisitions 
>  Procurement process optimization and cost reduction 
>  Customer relationship management 
> Supply chain solutions

Strategic management 

We support companies in formulating and implementing successful strategies. We closely cooperate with company management, knowing that clear definition of priorities and consensus in setting strategic objectives is vital for their future completion.

Change enablement

Implementing new strategy or reorganization of a company brings about fundamental changes in the way businesses operate. Understanding numerous factors, e.g.: capability to change, potential trouble spots related to changes, identification of leaders who will guide the process of changes in corporate culture and organizational behavior is vital for the implementation of change process. Deloitte has a team of experienced consultants ready to assist our clients in change enablement. We base our work on a successfully tested method, composed of Change Enablement Framework and SDA - Situational Diagnostic Assessment methodologies.

Organizational solutions

Our experience demonstrates that Polish companies increasingly often perceive their organizational structure as an obstruction to effective transition to the new market conditions. On the basis of company strategic assumptions we design the flow of key processes for the new organization, assuring that there is no “no man's land” left and all inefficiencies are eliminated. Finally, we add performance measurement criteria and motivational systems for particular organizational units. This way, the whole organization is ready for the challenges it may face.

Business processes

We assist companies in reducing costs, improving efficiency and speed of action as well as enhancing client satisfaction. Processes are improved by eliminating redundant tasks, controlling process efficiency and creative use of technology. Our services include as well the development and implementation of processes and mechanisms which facilitate the cooperation with customers and suppliers.

Corporate turnaround

Our experience demonstrates that key problems in restructuring process include: too late recognition of a crisis, delays in decision to implement restructuring program and finally ineffective implementation of the program itself. We assist companies in solving problems related to internal and external factors obstructing their further development.

Mergers and acquisitions

Mergers and acquisitions are one of the strategic solutions which may either result in a significant increase in the company potential or considerable reduction of its value. Our methodologies help to approach all four phases of the process: planning, transaction, post-merger integration and effects monitoring.

Procurement process optimization and cost reduction

For some industries and companies cost of materials and external services may reach even 70% of all operational costs. Our experience proves that the potential cost reduction in purchasing costs may reach even 15 %, depending on the type of products or services. The IT solutions that we recommend reorganize the purchasing process increasing control over purchases done by employees and organizational units, and eliminating inefficiencies. Internet solutions (e.g. digital marketplaces) allow for more effective search for suppliers and ease the process of commercial negotiations.

Customer relationship management  

We are leveraging our experience and know-how to assist our clients in the following CRM areas:

  • CRM strategy - CRM touches every corner of business, is directly linked to business goals and corporate strategy, and as such cannot be treated as yet another software implementation project.
  • Measuring customer asset value - The way to achieve superior profitability is to target the right customers, with the right offer, at the right time, develop a profitable business model that includes the right cost to quality of service ratio, and go to market in a way that attracts, retains and develops these most profitable customers.
  • Operational CRM - is typically the first mile of a journey to rationalize your customer management. Related activities include among many others sales automation, service automation, in-bound and out-bound contact center improvement, and account and opportunity management.
  • Multi channel integration - Regardless of the touch point - i.e., telephone, web site, ATM, retail outlet or branch, in-person sales or customer support - customers can contact the company and be sure that information about them will be both complete and up to date, and that products and services will be coordinated between these channels.
  • Implementing technology - the enabling infrastructure -we apply complex statistical algorithms to analyze the input of all customer information collected in CRM systems. Knowing that successful CRM implementation must be reflected in every aspect of business activity, we help companies in transformation into customer-centric organization. Full enterprise integration occurs when the customer information systems communicate with transactional back-end systems, such as enterprise resource planning systems or billing systems.

Supply chain solutions 

Deloitte's supply chain solutions are designed to improve our clients' competitive advantage by reducing costs and addressing market needs more efficiently. The services include:

  • diagnosis of supply chain management - including benchmarking of key measures,
  • supply chain management strategy - formulating a strategy of achieving competitive advantage through supply chain,
  • cost reduction - better coordination of production, sales and delivery helps reduce stock, eliminate redundant activities and lower the total cost of the final product. Our approach focuses on procurement management, margin optimization and performance management,
  • implementation of IT tools - depending on customer needs, these could include dedicated tools to support supply chain optimization, Business Intelligence or ERP-class components.
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