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About the center

The independent research unit and specialized center for knowledge

In response to the growing need for information, Deloitte Central Europe has established the Deloitte Center for Financial Services as an independent research unit and center of specialist knowledge, the aim of which is to analyze the financial sector in Central Europe and to publish reports and opinions that provide the insight and data that are most needed.

The main areas dealt with by the Center’s experts are industry trends, strategies, sources of competitive advantage, the impact of regulation on banks, the use of modern technologies and the analysis of customer needs and expectations. An important element of the Center’s work is to collect and present examples of innovative and practical solutions for growth in rapidly changing times. The Center will maintain databases about the market, products, customers, institutions and their financial and operational benchmarks, regulations and customers.

It is also equipped with the tools, methodologies and competencies required to run consumer research projects, develop market-sizing models for different products and customer segments, build simulations and forecasts and benchmark individual institutions against their peers.

The Center’s research approach is industry-focused and collaborative, aiming to deliver an integrated view of the financial services landscape across Central Europe. Through research, executive dialogue and industry benchmarking, it aims to originate, develop and incubate leading practices surrounding the core financial challenges faced across the region.

The Center has been established to:

  • evaluate problems faced by the financial services industry in Central Europe;
  • carry out research, both independent and in co-operation with other entities;
  • collect and present global best practices and solutions;
  • provide information and strategies to solve the complex problems facing the sector;
  • provide practical technical, operational and regulatory information;
  • integrate stakeholders in order to jointly address the sector's problems;
  • use unique viewpoints of experts representing various banking specializations: 
    • strategies,
    • products,
    • sales, 
    • marketing,
    • finance, 
    • risk management,
    • regulations,
    • HR, 
    • operations and IT, 
    • customer segmentation,
    • CRM, 
    • cyber security, 
    • corporate governance 
    • treasury.
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