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Public Sector

Poland's road to the membership in the European Union has been long and challenging. Our institutions have to adapt to the demanding and complex systems and procedures and undergo extensive transformations. At Deloitte we have a specialized industry line which provides leading-edge advice for the public sector, our specialists not only gather and describe best practices and solutions but most of all assist in their real-life implementation, bearing in mind the specifics of the institution concerned.

Our services include:

Strategic consulting 

Developing the mission, vision and strategy as the key elements of a new public management, including the formulation of the strategy for municipal services development.

Process management 

Elimination of redundant activities, development and implementation of processes and mechanisms of cooperation between the institutions and their clients, defining and describing key processes in an institution, outlining rules and procedures of cooperation within specific processes, as well as the specification of requirements and development of architecture of IT solutions supporting redefined processes.

Public sector institutions restructuring 

Institutional audit, status quo benchmarking against the best global practices, formulating recommendations; assessing the performance of organizational units, including the enhancement of institutional efficiency through the creation of a system of evaluation, control and accountability for the results, both financial and non-financial as well as linking the system with performance management.

E-Government, including IT consulting and design 

Implementation of comprehensive concepts related to the provision of services through the Internet (as well as using other alternative access sources) including architecture of changes resulting from the new philosophy of effective government and public administration. The analysis of services which can be provided to citizens through the Internet, analysis of best practices related to the implementation of the concept of E-Government, selection of the best technology and the design of ERP systems.

Knowledge management 

Generating the tools for effective flow and accumulation of knowledge for the purposes of internal and external clients of a given institution, reducing the costs of data gathering and processing.

Human resource management 

Human resource management by creating unique solutions in recruitment, management and retention of human resources (i.e.: remuneration structure, motivation systems, HR strategies, organizational culture) as well as developing and organizing a complex system of training on general management, HRM, knowledge management, strategic management. Our recommendations in this domain comply with the regulations of the civil service law.

Project management 

Comprehensive management and administration of complex projects, including cyclic inspections of project work quality, support to the project manager, total accountability for project management.

Municipal services 

Our services include the formulation of municipal services development strategy as well as the analysis of processes' attractiveness for entrepreneurs.

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