Whether you are considering shared services as a means to save money, or because your operating model needs to change, or just because you have to, there are many factors to consider. It is easy for something that began as a streamlining effort to blossom into a complex and difficult set of business changes.
When an organisation implements shared services, it brings together a wildly diverse collection of systems, processes and functions that were designed for more narrow purposes. They may not mesh naturally into a larger whole. And as old systems are being disrupted or even dismantled, their users may not be quick to appreciate the big-picture benefits. What began as a streamlining effort can blossom into a complex of procedural and interpersonal challenges.
Making it all work requires effective change management, a culture of cooperation and a fine degree of operational control – driven by a clear vision of the desired improvements. Top-down sponsorship and organisation-wide buy-in are equally critical.
How We Can Help
Deloitte’s comprehensive approach to shared services organisation (SSO) implementation is designed to help organisations extract as much value as possible from shared services initiatives. Whether your organisation is planning its first shared services structure or working to improve a long-standing operating model, our teams can provide a full range of support tailored to your desired results. We can help your organisation as it:
Our network of nearly 3,000 shared services practitioners worldwide gives us the reach to support shared services needs around the globe.
An effective SSO can help: