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Customer management

Customer relationship management (CRM)

We help enterprises develop a strategy to transform the ways that companies market, sell, and serve their customers. By implementing new CRM processes and practices, you can build, broaden, and deepen customer relationships. We can help you implement a wide range of CRM solutions including: sales force automation, marketing automation, call centre technologies, Internet/network economy capabilities, and field service.

Marketing/customer profitability

Using market research data, we can help you segment your markets and choose those target markets that will be profitable and that your organization can satisfy in an outstanding manner.

Web selling

Just putting up a web site that can take orders is no guarantee of success with e-commerce. It must be integrated with back-office systems and processes and easy to use.

We can help you through the strategy, process, technology, and channel relationship issues associated with selling on the Internet. We can take you from initial concept to execution.

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