The key to a successful business is not only to rely on having innovative products and good business strategies but also on day-to-day operations. If daily operations are not efficient and effective then customers will be dissatisfied, profits will erode and money will be wasted on inefficient processes.
There is a widespread misconception that there is a trade-off between efficiency and customer service. Yet more often than not the root causes of waste and customer dissatisfaction are one and the same. Understand what your customer highly values and focus relentlessly on delivering that to the exclusion of all else and productivity will improve.
The need for a major focus on operations excellence can arise from a number of marketplace drivers including:
These can all create the need for a radical rethink of operating models and an overhaul of key delivery processes.
Deloitte’s operations excellence has a diverse portfolio of clients ranging from financial service, life science, consumer business to the manufacturing industry. We support business transformation through a focus on:
Operations excellence is focused on your core processes. Our practitioners are organised by industry and as such have a deep level of expertise in those delivery processes that are unique to you, whether it be settling a share trade in an asset manager, or optimising your business model in a pharma company.
Deloitte has a long track record of tackling some of the most challenging operations excellence programmes in the world; of achieving breakthroughs in performance; and most importantly of all of helping clients build the in-house capability to manage their operations better on an ongoing basis.