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Creating customer-focused growth

A framework for building sustainable customer value


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Creating customer-focused growth: A framework for building sustainable customer value

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For public sector organizations that seek improved service delivery and private companies that want profitable  revenue growth, creating value for customers is the critical element in a sustainable growth scenario.

It may be a simple concept, but actually becoming a customer-centric organization and creating customer value is a complex and challenging task, one that requires leadership, focus, and commitment.

And as organizations attempt to implement customer-centric changes – often with shrinking resources and budgets – they require innovative strategies that point the way to creating customer value, and the operational tactics that will deliver the benefits needed to fund the effort.

Learn how to become a customer-centric organization and build sustainable customer value.  

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Relevant industries

Consumer Business
Energy & Resources
Financial Services
Life Sciences
Manufacturing
Public Sector
Real Estate
Technology, Media & Telecommunications

Relevant services

Consulting