Where dealer margin is protected or lost

Service and parts are central to dealer profitability. We help design the ERP capabilities around the workflows that matter most, from work order execution and technician utilization to parts pricing, warranty administration and performance visibility.

• Service scheduling and dispatch integrated with parts availability in real time
• Warranty claim processing with OEM integration and exception management
• Visibility into labor and parts profitability at the work order level
• Technician time capture and productivity reporting built in from day one

The right part. At the right dealer. Before the customer asks.

Inventory is both a service promise and a balance sheet decision. Deloitte helps dealers improve replenishment, stock positioning and networkwide visibility so they can reduce stockouts, manage working capital more effectively and respond faster to demand changes.

• Demand-driven replenishment with OEM supplier integration and lead time modeling
• Multi-location stock balancing and inter-dealer transfer management
• Parts supersession and lifecycle management integrated with catalog updates
• Real-time inventory visibility across the full dealer network footprint

From first contact to long-term customer

Dealer growth depends on more than transactions. Deloitte helps connect sales, equipment, service and account data so teams can work from a more complete customer view and deliver more consistent experiences across acquisition, service, renewal and replacement.

• Lead-to-quote-to-order flow designed for equipment and fleet complexity
• Service contract and maintenance agreement management tied to equipment records
• Customer 360 view connecting sales history, fleet, service and parts in one place
• Fleet lifecycle tracking from acquisition through trade-in and replacement