Deloitte Center for Government Insights

Digital government and citizen experience

A survey of how people in the United States and other regions of the world perceive government digital services

Government can win over privacy skeptics by providing additional convenience in exchange

Citizens concerned with privacy issues can be swayed if the government offers them added convenience.

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2-min read

Delivering integrated experience through omnichannel service delivery

Learn how government can use a combination of communication channels to serve a diverse range of people and deliver seamless user experience.

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2-min read

The virtuous cycle of digital customer experience and trust in government

How governments can rebuild public trust by providing citizens with competent, human-centered, and integrity-driven digital services.

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2-min read

Enhancing digital government services for persons with disabilities

Significant number of persons with disabilities struggle to navigate government digital services, says the Deloitte’s latest Digital Citizen Survey.

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2-min read

Three ways people aged 55 and above access digital government services differently from those between 18 and 34

Customizing approaches based on experiences of various age groups can assist government agencies create accessible, user-friendly, and inclusive digital platforms.

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4-min read

About the Deloitte Center for Government Insights

The Deloitte Center for Government Insights shares inspiring stories of government innovation. We produce cutting-edge research that guides public officials, crystalizing essential insights in an easy-to-absorb format. Through research, forums, and immersive workshops, our goal is to provide fresh insights that advance an understanding of what is possible in government transformation. 

 

Learn more

Get in touch with our research team

William D. Eggers

Center director | Deloitte Services LP

My Deloitte

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